What are the responsibilities and job description for the Office Administrator – Customer Service & Real Estate Order Entry position at Spears Title Company?
Office Administrator – Customer Service & Real Estate Order Entry
Spears Title Company | Hillsboro, Illinois
Full-time | In person | $19–$23 per hour
Monday–Friday, 8:00 a.m.–4:00 p.m.
Are you personable, organized, and someone who enjoys helping people?
Spears Title Company is looking for a friendly, dependable Office Administrator to join our Hillsboro office. You’ll be a welcoming first point of contact for customers, help open new real estate orders, and keep transaction information organized for our title and closing teams.
Customer service is the most important quality we’re looking for. We want someone who makes people feel welcome, listens carefully, communicates clearly, and follows through. You do not need title insurance experience. We can teach you our industry and software.
About Spears Title Company
We are a locally owned title insurance and real estate closing company with offices in Hillsboro, Litchfield, and Carlinville. We help buyers, sellers, real estate agents, lenders, and attorneys complete residential, farmland, and commercial transactions throughout South Central Illinois.
Buying or selling property is a major event. Our job is to make the process clear, organized, and welcoming, and you’ll play an important part in that experience.
What you’ll do
- Greet customers and help them feel welcome and comfortable.
- Answer phone calls and emails with a friendly, professional approach.
- Receive new real estate orders and gather the information needed to get started.
- Accurately enter customer, property, and transaction information into our SoftPro software.
- Organize contracts, correspondence, and supporting documents in electronic files.
- Request missing information and follow up with customers and other transaction participants.
- Keep customers and coworkers informed and direct technical questions to the appropriate team member.
- Coordinate with our title and closing teams to keep files moving.
- Assist with scheduling and daily office needs.
- Handle confidential information with care.
What we’re looking for
- A personable, customer service mindset: You enjoy working with people and treat them with patience and respect.
- Clear communication: You’re comfortable speaking on the phone, writing professional emails, and asking questions.
- Dependable follow-through: When you say you’ll do something, you do it.
- Attention to detail: You take care with names, dates, addresses, numbers, and documents.
- Organization: You can manage several tasks and keep track of outstanding items.
- Comfort with technology: You can use email and electronic documents and are willing to learn new software.
- A team approach: You help coworkers, accept feedback, and ask for guidance when needed.
Experience in customer service, hospitality, retail, banking, insurance, real estate, reception, or office administration is helpful. Prior title company experience is not required.
Schedule, pay, and benefits
- Pay: $19–$23 per hour, depending on experience.
- Location: Hillsboro office; in-person position.
- Schedule: Monday–Friday, 8:00 a.m.–4:00 p.m.
- All federal holidays off.
- 10 vacation days.
- 5 personal days.
- 3 sick days.
- Eligibility for a SIMPLE IRA retirement plan with a 2% employer match after one year of employment, subject to plan terms.
- Training in our software and real estate transaction processes.
Opportunity to grow
As you learn the business, there may be opportunities to take on additional transaction coordination and real estate closing responsibilities.
Pay: $19.00 - $23.00 per hour
Expected hours: 40.0 per week
Benefits:
- Retirement plan
Work Location: In person
Salary : $19 - $23