Speakeasy Budtender Team Lead

Speakeasy Supervisor

Are you a total cannabis enthusiast with strong leadership skills? Do you excel at connecting with people and leading teams? As a Supervisor at Dark Horse Cannabis, you'll lead by example, providing exceptional customer experiences and ensuring smooth store operations.

Dark Horse is no ordinary cannabis company - we're vertical pioneers dedicated to premium craft products and mind-blowing customer service. We empower our team to push boundaries, challenge the status quo, and make their mark on this unstoppable industry.

Why Join the Speakeasy Team?

• Your Impact Matters: We know that our people are the heart of our success. When you join Speakeasy, you're not just an employee; you're a contributor to growth and the positive impact we have in the communities we serve.
• A Culture of Excellence: We're customer-obsessed, relentlessly innovative, and committed to the highest standards of professionalism.
• Industry Pioneers: We're proud to be part of the cannabis landscape. This comes with a responsibility to exceed customer expectations, engage meaningfully with our communities, and provide top-tier service that sets the bar for the industry.
• Thrive Together: Work hand-in-hand with a collaborative team driven to maintain a seamless and supportive retail environment.

If you thrive in a fast-paced environment, love connecting with people, and have a passion for cannabis, Speakeasy is the perfect place to unleash your inner dark horse. Join our team to make a real difference in the lives of our customers.

Key Responsibilities of the Role: Empower the Team: You'll be a role model and mentor for budtenders, offering guidance, support, and expertise.Drive Daily Success: Collaborate closely with the management team to drive daily operational efficiency, achieve sales goals, and deliver exceptional customer experiences.

Operational Excellence: Support and maintain a visually appealing and inviting store.

Contribute to the smooth operation of the store by assisting with inventory management, cash handling, and maintaining a clean and organized workspace.

Compliance Champion: Uphold our commitment to responsible cannabis sales and consumption. As a keyholder, you'll play a vital role in ensuring the store adheres to all regulations, prioritizing customer safety and upholding our brand's reputation for integrity.Problem Solver & Culture Keeper: Your quick thinking and problem-solving skills will be essential in handling any unforeseen challenges, fostering a positive store culture, and ensuring a seamless experience for both customers and the team.
What You Bring to the Speakeasy Team

Leadership & Mentorship: You possess a natural ability to guide and inspire others. You're a mentor who fosters a positive and collaborative work environment, empowering team members to be their best everyday.

Operational Efficiency: You have a keen eye for detail and a passion for streamlined processes. You understand the importance of efficiency in a fast-paced retail environment and are always looking for ways to improve operations and enhance the customer experience.

Problem-Solving Expertise: You're a natural problem solver, able to think on your feet and address challenges calmly and effectively. You anticipate potential issues and have a knack for finding creative solutions that benefit both the team and the customers.

Communication & Collaboration: You're a clear and concise communicator, able to build rapport with both team members and customers. You understand the importance of teamwork and collaboration, and actively seek input from others to achieve shared goals.

Responsibility & Reliability: You're a trustworthy and dependable leader, always willing to go the extra mile to ensure the store's success. You take ownership of your responsibilities, prioritize security and compliance, and lead by example with a strong work ethic and positive attitude.

Job Requirements

Eligibility

• Must be legally authorized to work in the country in which the store is located
• Must be 21 years of age or older
• Must have the ability to travel to the assigned store with own transportation methods
• Willing to work a flexible schedule, including evenings, weekends, and holidays

Other Willingness Requirements

• Willing to work in an environment with bright lights and loud music
• Willing to move through a store for most of a shift to help customers and accomplish work
• Willing to move boxes weighing up to 30 lbs (13.6 kg)
• Willing to work as part of a team and also complete some work independently

Job Assets (i.e., nice to have; not required)

• Education: High school diploma, GED, or equivalent
• Cannabis retail experience is a plus but not required
• Ability to use standard office equipment, computer software, and a quick understanding of the State tracking system

Role Specific Details
Team Work

• Lead by example, fostering an inclusive and supportive environment for all team members and customers
• Mentor and guide budtenders, promoting their growth and development
• Serve as a liaison between store management and staff, ensuring clear communication and alignment

Customer Experience

• Oversee the maintenance of a clean, welcoming retail environment
• Handle escalated customer issues with professionalism and tact
• Ensure you and all staff are providing consistent, high-quality customer service
• Implement and monitor customer service standards and selling techniques

Education

• Attend ongoing training to expand product knowledge, selling skills and updates to company policies and procedures
• Stay informed about industry regulations and ensure compliance across all store operations
• Assist in relaying and holding the team accountable to all standard operating procedures (SOPs)

Store Performance

• Monitor and analyze daily sales reports, communicating trends and areas for improvement to store management.
• Set and communicate daily sales targets and key metrics to the team
• Collaborate with store management to improve key performance indicators (KPIs) such as average transaction value and units per transaction

Inventory/Operations

• Oversee opening and closing procedures, including cash handling and safe management
• Conduct regular inventory audits and reconciliations
• Manage inventory levels, including placing orders and receiving deliveries
• Ensure compliance with all security protocols and cash management procedures
• Support in daily schedule activities such as organizing breaks, communicating lateness, and call-offs

Marketing

• Embody Speakeasy’s brand spirit and commitment to industry-leading cannabis products/experiences
• Implement and monitor in-store marketing initiatives
• Provide feedback to management on the effectiveness of promotional campaigns
• Ensure all staff are knowledgeable about current promotions and able to communicate them effectively to customers

Leadership and Security

• Make decisions in the absence of store management, using sound judgment
• Respond to and manage any security issues or emergencies according to established protocols
• Ensure all staff adhere to company policies and regulatory requirements
• Assist in staff scheduling and coverage to maintain optimal store operation

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Pay: $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $17