Lead Guest Services Associate

Spavia MacGregor Village is seeking a Lead Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Cary, NC.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without strong, passionate, capable Spa Coordinators.

As a Spa Coordinator, you are the face of our spa. Our Spa Coordinators portray a polished and professional demeanor at all times. Spa Coordinators are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Spa Coordinator Responsibilities

• Greeting and assisting guests
• Scheduling appointments and answering phones
• Checking guests in and out and ensuring accuracy of all transactions
• Maintaining a beautiful spa, retail space and reception area
• Membership, spa boutique and product sales
• Provide education to guests regarding our Spavia story, our spa boutique products and items, and our treatments offered for optimal results
• Maintain and provide accurate and timely responses to all guest inquiries and ensuring an exceptional guest experience
• Willingness to work as a team player to proactively support the spa’s needs
• Attention to detail in all aspects of Spa Coordinator responsibilities

Lead Spa Coordinator Responsibilities:

* Team Management: Assist in managing the team schedule for requests and maximizing weekly schedules.

* Training: Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.

* Sales: Drive goals and sales quotas within retail, gift cards and membership sales.

* Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.

* Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.

* Hiring and Training: Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.

* Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Why join the Spavia family

• Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
• Competitive commission / bonus payout structure / employee benefits
• We are family: giving, respectful, team atmosphere, and fun!

Requirements:

• Minimum high school diploma.
• Self-motivated
• Reliable, punctual, passionate and goal-driven
• Professional, team player
• Drug/alcohol-free
• Articulate speaker with an ability to multitask
• Combined education and previous customer service / Spa Industry administrative and retail experience is strongly desired

Job Type: Part or Full-Time positions available. Flexibility

Pay: $22 - $24 per hour plus incentives

Please reply to email with cover letter and resume

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 30 – 36 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $20 - $23