ServiceNow Solutions Architect

Spatial Front, Inc. (SFI), a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking  a ServiceNow Solutions Architect to lead the design, development, and evolution of the ServiceNow platform for a federal client. In this role, you will define the end-to-end technical architecture for NSF's secure, scalable ServiceNow ICM solution and ensure all configurations, integrations, data, security, and reporting components align with platform best practices. 

Location: Hybrid remote, with occasional on-site as needed

Key Responsibilities:

• Develop solution architecture diagrams, data models, interface designs, security models, and environment strategies.
• Define the ICM case taxonomy, lifecycle states, assignment logic, evidence/document handling, and role model.
• Determine when to use out-of-box capabilities, configuration, scoped applications, or approved extensions.
• Design REST/SOAP integrations and data exchanges with NSF grant-management and enterprise systems.
• Define logging, audit, reporting, retention, and monitoring approaches.
• Lead architecture reviews and resolve cross-cutting technical issues.
• Guide release, update-set/source-control, CI/CD, and production deployment practices.
• Support security authorization, performance testing, disaster recovery, and operational transition planning 

• Bachelor’s degree in computer science, computer information systems, electrical engineering, math, or equivalent technical studies (required).
• 10 years of professional experience, with at least 3 years in an Agile environment.
• Expert knowledge of ServiceNow platform architecture and ICM or comparable case-management solutions.
• Deep experience with App Engine, Flow Designer, IntegrationHub, Workspace/UI Builder, ACLs, ATF, and reporting.
• Strong understanding of scoped application design, data modeling, upgrade-safe configuration, and platform governance.
• Experience designing federal integrations using REST, SOAP, OAuth, MID Server, and secure data-transfer patterns.
• Knowledge of NIST RMF, FedRAMP, audit logging, encryption, records management, and least privilege.
• Ability to evaluate technical tradeoffs and communicate architecture decisions to technical and executive audiences.
• Experience leading code/design reviews and mentoring technical teams.

Desired Certifications:

• ServiceNow Certified Technical Architect strongly desired
• CSA; CAD; CIS-ITSM or other relevant CIS credentials
• CISSP or cloud architecture certification preferred
  

Additional Information:

• Clearance: Must be authorized to work in the U.S. and able to obtain a Public Trust clearance. Background checks may include Criminal History, Education Verification, Employment Verification, Certifications, and Credit History. (Public Trust investigations typically take 4–8 weeks and require fingerprinting.)
• Salary: $130,000 – $190,000 annually. SFI maintains broad salary ranges to account for variations in skills, experience, market conditions, and location.
• Work Environment: Hybrid remote, with occasional on-site presence required to support client needs.
• Benefits: SFI offers a comprehensive benefits package. Learn more at SFI Careers.
• Other:
  • This is a full-time W2 position.
  • Please no agencies, third parties, or Corp-to-Corp submissions.
  • Spatial Front Inc. is an Equal-opportunity Employer; all qualified applicants will receive consideration for employment.
  • Spatial Front Inc. participates in E-Verify.