What are the responsibilities and job description for the Patient Experience and Support Analyst position at Spartanburg Regional Healthcare System?
Job Requirements
Position Summary
The Experience Analyst & Support Coordinator provides decision and process improvement support to SRHS leadership, providers, and team members through the creation, production, support and analysis of strategic experience and engagement monitors, measures and matrices. The coordinator should possess the ability to influence with or without direct authority while building strong relationships across the organization.
Minimum Requirements
Education
Preferred Education
Preferred License/Registration/Certifications
Position Summary
The Experience Analyst & Support Coordinator provides decision and process improvement support to SRHS leadership, providers, and team members through the creation, production, support and analysis of strategic experience and engagement monitors, measures and matrices. The coordinator should possess the ability to influence with or without direct authority while building strong relationships across the organization.
Minimum Requirements
Education
- Bachelor’s Degree or Associate’s Degree and 3 years healthcare management experience
- Two years of healthcare or business-related experience
- Valid Driver’s License in good standing
Preferred Education
- N/A
- N/A
Preferred License/Registration/Certifications
- N/A
- Provide leadership with value added information and analysis related to all aspects of experience and engagement performance.
- Review and monitor key performance indicators and statistics, identifying and communicating variances and shifts in practice and performance.
- Provide research and additional data mining to give leadership understanding and explanation of changes in performance.
- Design and maintain monitoring, communication, and feedback strategies with SRHS Health Leaders.
- Participate in the identification and formation strategies to identify and support leaders at various levels of performance while seeking to identify and replicate leading performers across the system.
- Support leadership and provide tools to make key operational decisions to meet health system objectives.
- Provide data analytics, process monitors, research, and information tools to support and facilitate health system initiatives and directives.
- Work with all levels of management, team members and physicians to manage and deliver the information, data analysis and research need support projects and initiatives.
- Provide unbiased process flows and process improvement tools to identify and support operational and practice improvement opportunities.
- Compile and analyze data to assist with presentations for varying levels of management.
- Production of key monthly, quarterly, and annual strategic process monitors and metrices used by
- leadership to gauge and make crucial decisions.
- Provide tools for managing daily operations including productivity, volume, demographics, experiences, and engagement.
- Maintain and manage collection and quality assurance for internal and external statistics.
- Produce and present updates and education to an interdisciplinary audience across the organization (public speaking required).
- Other duties as assigned.