What are the responsibilities and job description for the Camera Repair Technician position at Spartan Tool, LLC?
The Camera Repair Technician is responsible for the timely and accurate troubleshooting, diagnosis, repair, testing, and return of customer camera equipment and related electronic components. This position works with a variety of Spartan Tool camera systems and components and requires a combination of electronic repair knowledge, mechanical aptitude, soldering skills, attention to detail, and customer service.
The position also communicates RGA (Return Goods Authorization) status with outside offices and internal personnel to ensure repairs are properly documented, processed, and completed within established timelines.
The successful candidate will be comfortable working independently, troubleshooting problems methodically, following technical documentation, and communicating professionally with customers and coworkers.
Essential Responsibilities
Equipment Troubleshooting & Repair
Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.
These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.
Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).
More information about the holding company and overall organization can be found at www.heicocompanies.com.
The position also communicates RGA (Return Goods Authorization) status with outside offices and internal personnel to ensure repairs are properly documented, processed, and completed within established timelines.
The successful candidate will be comfortable working independently, troubleshooting problems methodically, following technical documentation, and communicating professionally with customers and coworkers.
Essential Responsibilities
Equipment Troubleshooting & Repair
- Troubleshoot, diagnose, and repair customer camera units and related electronic equipment in a timely and efficient manner.
- Evaluate returned equipment to identify electrical, electronic, mechanical, wiring, or component-related problems.
- Determine the appropriate repair, replacement, or corrective action based on the condition of the equipment and established company procedures.
- Disassemble and reassemble camera equipment and related components as necessary to complete repairs.
- Repair or replace defective electronic components, wiring, connectors, terminals, contact pins, cables, and other components.
- Perform soldering and joint soldering to repair electrical connections and electronic assemblies.
- Test repaired equipment to verify proper operation, functionality, and performance before returning it to the customer.
- Identify recurring equipment failures or repair issues and communicate potential trends or concerns to management or appropriate technical personnel.
- Maintain a clean, organized, and efficient repair work area.
- Read and interpret work orders, production drawings, technical specifications, diagrams, and other documentation.
- Follow production drawings, sample assemblies, written procedures, and verbal instructions when assembling or repairing equipment.
- Assemble and repair a variety of components and parts to create complete or sub-assemblies for Spartan camera equipment.
- Connect component lead wires to other component leads, connectors, terminals, contact pins, and related electrical components.
- Ensure repairs and assemblies are completed according to established specifications and quality standards.
- Accurately document work performed, parts used, repair findings, and equipment status.
- Follow established procedures for handling customer-owned equipment and components.
- Process and manage customer equipment received through the RGA/repair process.
- Monitor the status of customer repair units and communicate RGA status with outside offices and appropriate internal personnel.
- Provide timely updates regarding repair status, delays, required parts, or other issues affecting completion.
- Interact directly with customers as needed to obtain information, clarify equipment issues, answer basic technical questions, and provide repair-related updates.
- Provide professional and responsive customer service throughout the repair process.
- Communicate technical information in a clear and understandable manner.
- Escalate complex technical issues, customer concerns, or repair delays to the appropriate supervisor or manager.
- Perform repairs accurately and efficiently while maintaining established quality standards.
- Inspect completed repairs and assemblies to ensure proper workmanship and functionality.
- Follow all company safety policies, procedures, and applicable regulations.
- Use tools, soldering equipment, testing equipment, and other repair equipment safely and appropriately.
- Maintain proper housekeeping and organization within the repair area.
- Properly handle electronic components, tools, equipment, and customer property.
- Report safety hazards, equipment concerns, quality issues, and other workplace concerns to management.
- Work cooperatively with Service, Manufacturing, Engineering, Customer Service, Sales, and other departments as needed.
- Assist coworkers with technical troubleshooting and repair-related questions when appropriate.
- Participate in training to maintain and improve technical knowledge and repair capabilities.
- Maintain current knowledge of Spartan camera products, components, repair procedures, and applicable technologies.
- Perform other duties and responsibilities as assigned by management.
Heico has a history of success. Since its founding over 40 years ago The Heico Companies has grown from a single business to over 80 separate companies through a strategic acquisition policy, and by reinvesting its earnings into internal growth and new prospects. Historically talented at restoring distressed companies, Heico now strategically targets acquisitions that will complement its ever-growing portfolio of companies in manufacturing, construction, and industrial services.
These four core operations are organized into groups: Metal Processing Group, Construction Solutions Group, Applied Solutions Group, and Industrial Technologies Group. Once acquired, new Heico companies are assigned to a group and run on a stand-alone basis, allowing for great independence as well as the opportunity to share knowledge about markets, production processes, and management practices across other Heico groups and companies. Each Group has its own corporate team.
Heico continues to seek out new opportunities and maintain its standard of success. The Heico Companies has remained a privately held company since its creation and maintains majority ownership in each of its operations, which generates more than $3.3 billion dollars in revenues. Many of our businesses are certified Woman-owned Business Enterprises (WBE).
More information about the holding company and overall organization can be found at www.heicocompanies.com.