What are the responsibilities and job description for the Production Concierge / Installation Coordinator position at Spartan Plumbing, LLC?
About Us
At Spartan, we believe every installation should be seamless-for both the customer and the team. That's where you come in. We're looking for a Production Concierge / Installation Coordinator who thrives on communication, organization, and accountability. You'll be the link between customers, production managers, and installers-ensuring that jobs are prepped, executed, and closed out the right way, every time.
What You'll Do
Customer Communication & Concierge Calls
- Conduct mandatory pre-installation calls to confirm scope of work, payment expectations, and scheduling.
- Set clear expectations with customers about arrival times, project scope, and payment policies.
- Handle customer questions professionally-escalating to the appropriate supervisor when needed.
- Perform post-installation "Happy Calls" to confirm satisfaction, collect remaining balances, and request reviews.
Production & Scheduling
- Maintain and update the Production Board daily with job schedules, purchase orders, and revenue tracking.
- Review the upcoming installation schedule with production managers and distribute detailed job plans to installers.
- Monitor Work-In-Progress (WIP) and "Sold Not Installed" jobs to ensure nothing falls through the cracks.
- Track daily revenue goals using the "Collecting Today" tab and communicate results to leadership.
Job Monitoring & Support
- Check in with installers at least twice per day (11:00 AM and 2:00 PM) to track progress.
- Flag potential delays early and notify the production manager immediately.
- Ensure installers understand collection expectations at job completion.
Operational & Administrative Duties
- Track daily installer and service tech hours; verify with GPS/Lytx when necessary.
- Prepare weekly overtime reports and communicate findings with management.
- Maintain the callback tracker with detailed logs of service issues and resolutions.
- Process purchase orders (POs) for field purchases (Home Depot, Lowe's, etc.).
- Prepare and distribute weekly commission sheets after confirming profitability through the Profit Planner.
- Manage uniform sizing and distribution for new hires.
What We're Looking For
- Strong communicator with excellent phone presence.
- Highly organized, detail-oriented, and proactive.
- Comfortable managing multiple moving parts and escalating issues when needed.
- Familiarity with ServiceTitan or similar job management software (preferred, but not required).
- Previous experience in construction, service, plumbing, or home improvement industry is a plus.
What You'll Get
- Competitive pay - $50,000 per year with performance-based incentives
- Benefits package (health, dental, PTO, etc.).
- A leadership team that values accountability, efficiency, and career growth.
- The chance to make a direct impact on customer satisfaction and company performance.
Salary : $50,000