Senior Sales Associate

Job Summary

The Senior Sales Associate is a key member of the studio leadership team, responsible for driving membership sales, enhancing member retention, and supporting the overall success of the studio. Acting as the counterpart to the General Manager, this position combines strong sales acumen with leadership capabilities to ensure the studio meets and exceeds performance goals. The Senior Sales Associate builds meaningful relationships with prospective and current members, helps clients define their fitness goals, and creates a welcoming and engaging environment that reflects the mission and values of the company.

Supervisory Responsibilities

• None.
  
  

Essential Job Functions

• Execute all stages of the sales process including lead generation, follow-up, and closing new membership sales.
• Serve as a role model for the sales team by demonstrating strong performance, professionalism, and consistency in meeting or exceeding goals.
• Greet and engage all members and prospective members, ensuring a positive and professional experience in the studio.
• Conduct personalized studio tours to understand prospective members’ needs and present the most suitable membership options.
• Confidently present available membership packages, retail items, and training opportunities to both prospective and current members.
• Maintain a high level of sales production and uphold studio standards for lead response and conversion metrics.
• Engage with prospects during introductory classes, from booking through attendance follow-up, to ensure a smooth onboarding experience.
• Support member retention efforts by fostering strong relationships and ensuring members feel valued and connected.
• Book and confirm quality appointments through phone calls, text messages, and emails to achieve monthly sales quotas.
• Participate in special studio events (e.g., health fairs, grand openings, member appreciation days) to promote studio awareness.
• Assist in onboarding and developing new front desk and sales staff as directed by management.
• Maintain accurate records of leads, contacts, and memberships within the CRM system (Club Ready experience preferred).
• Uphold the studio’s reputation for exceptional customer service, integrity, and professionalism.
• Perform other related duties as assigned by management.
  
  

Skills

Skills & Abilities:

• Proven sales ability with a demonstrated track record of achieving or exceeding targets.
• Strong leadership qualities with the ability to mentor and motivate others.
• Excellent communication and interpersonal skills; able to connect genuinely with diverse clients and team members.
• Highly organized and detail-oriented with strong time management skills.
• Goal-driven, enthusiastic, and able to thrive in a fast-paced, results-oriented environment.
• Professional demeanor with a positive attitude and strong work ethic.
• Ability to maintain confidentiality and handle sensitive member information responsibly.
• Proficient in computer applications including Microsoft Office Suite, Google Workspace, and CRM systems (Club Ready preferred).
  
  

Education & Experience

• High school diploma or equivalent required.
• Minimum 1–2 years of experience in retail, service, or fitness sales preferred.
• Prior experience in a leadership, supervisory, or key-holder role strongly preferred.
• Interest or passion for fitness, wellness, and Pilates is a plus.
  
  

Wage & Compensation:    

The hourly rate or salary range for this position is broad to reflect the range of experience, skills, and certifications candidates may bring. Actual compensation will be determined based on qualifications, experience, and location, consistent with applicable state pay transparency laws.

Sales Associates earn 10% commission on any sales made.

Benefits

Sales Associates are required to work an average of 30 hours a week throughout a six-month lookback period to qualify for benefits.

ALL Spartan employees are eligible to participate in the Spartan 401K program with up to a 5% match.

Benefits Include

• Medical
• Dental
• Vision
• Short & Long Term Disability
• Other Ancillary Products
  
  

Physical Requirements

• Must be able to sit, stand, and move about the studio for extended periods.
• Must be able to lift up to 25 pounds occasionally (e.g., studio equipment, retail inventory, or promotional materials).
• Must be able to communicate clearly and professionally via phone, text, and email.
• Flexibility to work varied hours, including evenings, weekends, and special events, as required by studio operations.
  
  

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity, and that selection decisions be based on job-related factors.