Mitigation & Ops Manager

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
  
  
  

Position Overview

Spartan Emergency Water Removal is seeking an experienced Mitigation & Operations Manager to lead daily mitigation production and oversee operational workflows, including intake, dispatch, scheduling, project management, and team performance.

This hands-on leadership role is responsible for ensuring projects move efficiently from initial customer contact through completion and billing readiness. The ideal candidate has strong restoration knowledge, leadership skills, financial awareness, and the ability to build efficient processes that improve productivity, profitability, and customer satisfaction.

Key Responsibilities

• Lead and supervise mitigation Project Managers, field technicians, moisture compliance personnel, and intake/dispatch staff.
• Oversee daily intake, emergency response, dispatch, scheduling, workload distribution, and resource allocation.
• Monitor active projects, field quality, documentation, drying progress, equipment recovery, and job closeout.
• Develop and implement standard operating procedures (SOPs) to improve consistency, accountability, and efficiency.
• Track operational performance, job costs, labor efficiency, gross profit, and billing turnaround.
• Ensure project documentation, authorizations, and billing packages are complete and submitted promptly.
• Coordinate with reconstruction, environmental services, project support, and finance to maintain smooth project handoffs.
• Oversee mitigation equipment, fleet readiness, inventory, and supply management.
• Promote compliance with applicable IICRC standards, OSHA safety requirements, company policies, and applicable Virginia regulations.
• Coach and develop employees, support hiring and training, address performance concerns, and maintain effective emergency response coverage.
• Report operational results, identify workflow issues, and implement corrective actions to improve overall performance.
  
  
  

Required Qualifications

• At least five years of experience in property damage restoration, water mitigation, construction, or related operations.
• At least three years of supervisory or management experience.
• Strong understanding of water mitigation operations, drying practices, project documentation, and job costing.
• Knowledge of insurance restoration workflows, scopes, authorizations, and billing requirements.
• Demonstrated ability to lead teams, manage competing priorities, improve processes, and drive accountability.
• Strong communication, organizational, problem-solving, and analytical skills.
• Proficiency with Microsoft 365 and digital project management systems.
  
  
  

Preferred Qualifications

• Experience with Albi, Xactimate, or comparable restoration software.
• IICRC certifications, including Water Damage Restoration Technician (WRT) or Applied Structural Drying (ASD).
• Familiarity with OSHA safety requirements and Virginia DPOR regulations.
• Associate or bachelor's degree in business, construction management, operations, or a related field.
  
  
  

Work Environment

This position combines office-based management with regular field visits, site inspections, and warehouse oversight. Flexibility is required to support emergency response operations and occasional after-hours escalations. A valid driver's license and satisfactory driving record are required.

Compensation

• Base Salary: $95,000–$115,000 annually, based on experience and qualifications.
• Annual Performance Bonus: Additional compensation based on established company and operational performance goals.
  
  
  

Spartan Emergency Water Removal is an equal opportunity employer and provides reasonable accommodations to qualified individuals with disabilities.