What are the responsibilities and job description for the Commercial Credit Collections Director position at Spartan Capital?
Job description:
Spartan Capital is a rapidly growing financial company in the Fintech industry. We are looking for a competent Collections Director to contact clients and collect outstanding payments. We will need you to be the one responsible for ensuring a balance between our relationships with clients and ensuring payments are made on time. We will expect the candidate in this role to have excellent communication and negotiation skills.
Responsibilities
- Utilize various skip tracing techniques and collection strategies to locate right parties on high collectability or value accounts
- Expertise on Collections tools such as: Pacer, TLO, LexisNexis, Clear
- Bring your thinking, strategies, and ideas to assist in mitigating company losses
- Determine suitability of accounts for legal action
- Determine suitability of judgment accounts for enforcement action Coordinate with out-of-state attorneys to enforce NY judgments
- Navigate court procedures of various states and jurisdictions Perform tasks to ensure efficient workflow while processing and handling legal collection accounts.
- Drafting various correspondence including – emails, demand letters, status letters to clients.
- Effectively utilize all available information resources to locate contact information for delinquent customers
- KPI Dashboards (delinquency, cure curves, charge off prevention)
- Escalation Protocols
- Run a team of 30 collectors
- Collections workflows
- Build SOP's for skip tracing, escalations, and 3rd party recoveries
- Manager AR portfolio
- B2B Collections
- CRM and Data management
Requirements:
- 5 years as Collections Manager or Collections Director or similar role
- Working knowledge of MS Office and databases
- Comfortable working with multiple clients
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Bachelor’s degree
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Relocation assistance
- Vision insurance
Application Question(s):
- Have 5 years as a manager?
- Have 10 years in collections?
Education:
- Bachelor's (Required)
Work Location: In person