Welcome Center Attendant

The Sparta White County Family YMCA in Sparta, TN is a leading nonprofit for youth development, healthy living, and social responsibility, and is committed to making our community stronger. Our ideal Welcome Center Attendant candidate is self-driven, ambitious, and hard-working.

Responsibilities

Membership:

• Oversee the management of membership records and files. Maintain confidentiality of members files and private information.
• Resolve issues for members.
• Ability to retrieve membership information from computer system.
• Knowledge of membership rates, promotions, and eligible discount groups.
• Conduct tours responsive to the needs of prospective members; ability to “sell” the Y.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Accurately conducts financial transactions for membership and program fees. Hand out invoices for members with outstanding balances; accountable for all cash collected during shift.
• In partnership with the Membership Director, process financial assistance applications.
• Applies all YMCA policies dealing with member services.

Operations:

• Ensures the security of the facility by scanning all members and enforcing policy regarding visitors.
• Work with department directors and maintenance/janitorial staff to ensure the entire facility is clean and operationally functional.
• General understanding of all Wellness Center equipment and an overall knowledge of fitness & wellness.
• General understanding of all programs and special events.
• General understanding and ability to communicate safety policies and procedures.
• Ensuring all members are acting safely, appropriately, and in accordance with the member handbook.
• Conduct program registration for members and guests.
• Performs miscellaneous job-related duties as assigned.

Customer Service:

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Greets members by name and visitors in a positive and professional manner as a representative of the YMCA
• Have the member’s best interest at heart. Be the guide!
• Build relationships with members by showing interest in each members well-being, learning member’s names, and accommodating request when possible.
• Intentionally and continuously strive to promote an inclusive culture that values diversity, strengthens inclusion, and makes members feel welcome.
• Excellent interpersonal and communication skills and the ability to relate effectively to diverse groups of people from all social and economic segments of the community.

Emotional Labor

• Passion, enthusiasm, and commitment to the YMCA’s values and mission. Must set a high example of Christian character.
• Action-oriented, positive attitude, empathetic, and innovative.
• Personally invested in the long-term well-being of the Y; ambitious long term vision of the Y.
• Takes pride in the job and injects art and humanity into the position.
• Must present a professional image, attitude, and demeanor.
• Must have problem solving, conflict resolution skills, and demonstrate sound judgement and initiative.
• Team-oriented; dedicated to building positive relationships, trust and influence with teammates. Ability to collaborate effectively.
• Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills.

Qualifications

• Minimum 18 years age
• Ability to pass level 2 background screening
• Computer skills
• CPR / First Aid (YMCA will provide within 60 days of hire)
• Child abuse prevention training (YMCA will provide within 60 days of hire)

We are looking forward to hearing from you.