What are the responsibilities and job description for the DME Customer Service Representative position at Sparrow Home Care LLC?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional support and assistance. Your ability to communicate effectively and resolve issues will contribute significantly to our customer satisfaction and retention. The ideal candidate will possess strong interpersonal skills and a passion for helping others.
Responsibilities
· Talks with customers by phone or in person and receives orders for delivery, pick-up, discontinuance, maintenance or changes in service.
· Fills out order forms, determines charges and coverage for service requested, and inserts data into information system.
· Receives complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
· Files and/or creates patient’s records.
· Talks with dissatisfied customers and coordinates the correction of the complaint and ensures service recovery. Recommends corrective services to adjust customer complaints.
· Performs advanced file maintenances on patient records and information system.
· Assists insurance companies in selection of correct billing codes and equipment or service selection.
· Schedules deliveries, pick-ups, discontinuances, maintenances or changes in service.
· Communicates with company’s customers that may be of various ages.
· Participates in traditional and e-learning programs.
· Works effectively with other company employees, managers, and departments.
Performs all job functions with Company Mission, Vision, and Goal Statements in mind.
Qualifications
- High School diploma or equivalent.
- 1 year experience in healthcare, medical, supply, or DME setting (preferred)
- Strong customer service and communication skills.
- Knowledge of insurance verification and medical terminology (preferred).
- Familiarity with DME billing or HCPCS codes is a plus.
- Excellent phone etiquette and communication skills in English; bilingual candidates are highly desirable.
- Proficiency in computerized systems and software applications relevant to customer service operations.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- A positive attitude, strong problem-solving abilities, and a commitment to providing outstanding customer support.
How to Apply:
Please submit your resume and brief cover letter via Indeed. we look forward to learning more about you and how you can contribute to our team.
Pay: $15.00 per hour
Expected hours: 40 per week
Ability to Commute:
- Temple, TX 76502 (Required)
Work Location: In person
Salary : $15