What are the responsibilities and job description for the Customer Success Manager position at Sparkz Marketing?
Job Summary:
Sparkz Marketing is looking for a passionate and proactive Customer Success Representative. This role is based in Pleasant Grove, Utah. As a key member of our team, you will help build and grow relationships with our valued customers. Your goal is to ensure their success with our products and services. You will also work to maximize customer lifetime value.
In this role, you will be a trusted advisor and advocate. You will be the main point of contact for customers. You will find ways to improve their experience and encourage them to use our products more. This job requires strong communication, problem-solving, and relationship-building skills. You should also have a good understanding of customer success principles.
Duties:
- Customer Onboarding and Training
- Relationship Management
- Proactive Engagement
- Value Realization
- Adoption and Growth
- Feedback and Advocacy
- Problem Resolution
- Customer Success Metrics
- Documentation and Best Practices
- Collaboration
Qualifications:
- 5-10 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
- Proven ability to build and maintain strong relationships with customers.
- Excellent verbal and written communication skills, including the ability to present information clearly and persuasively.
- Strong problem-solving and analytical skills with the ability to identify and resolve issues effectively.
- Ability to manage multiple priorities and work independently in a fast-paced environment.
- Proficiency in using CRM software and other customer success tools.
- Strong understanding of customer success principles and best practices.
- A proactive and results-oriented mindset with a passion for helping customers succeed.
- A bachelor's degree in a relevant field is preferred.
If you are passionate about customer success, have a strong background in account management, and thrive in a collaborative environment, we would love to hear from you. Join our team as a Customer Success Manager and help drive the success of our valued customers.
Job Type: Full-time
Pay: $46,000.00 - $52,000.00 per year
Benefits:
- Flexible schedule
- Flexible spending account
- Paid time off
Work Location: In person
Salary : $46,000 - $52,000