What are the responsibilities and job description for the Collections Analyst I position at Spark Energy, L.P.?
Collections Analyst I
Company: Spark Energy, LLC
Title: Collections Analyst I
Location: Houston, Texas - Corporate Offices - (REQUIRED –In-office/On-site work schedule)
FLSA Status: Non-Exempt
Via Renewables was founded as Spark Energy in 1999 in Houston, Texas, and quickly became one of the pioneers of the retail energy industry. Since then, it has been established as one of the most dependable and trusted electricity providers and natural gas companies in the country, serving customers in 102 utilities across 20 states.
JOB SUMMARY
The Collection Analyst I is responsible for all collection dunning activities and report for all brands. The Analyst will develop and provide operational, performance and ad hoc reporting daily/weekly/monthly and will take lead in daily operations of creating dialers, text campaigns and notices.
- Using Advance Excel to manage collection dialers, email, letter and text campaigns including friendly reminders, final warnings and disconnection/drop notices for all brands
- Create SOAP Services to move data from Dialer Database into reporting database
- Oversee transactions including DNP letter fee, disconnections/reconnections, drops, switch holds & MVO’s
- Manage KACE tickets for the collection department
- Manage Auto Pay Decline, Courtesy Credit & Waiver Reports
- Maintain master DNC list and upload to the dialers.
- Develop and maintain department processes including collection agency/law firm placements and reporting
- Provide ongoing coaching and training to all employees relating to collections processes
- Create, update, and maintain Collection process flows and documentations
- Work on special projects as assigned by management
- High school graduate and related experience
- Advanced to intermediate Excel skills
- Excellent computer skills
- Able to handle multiple computer applications at the same time
- Prior experience working with REP is plus
- Attention to detail and ability to work in a fast-paced environment
- Must have qualities of Team player and independent thinker/problem solver skills
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Spark Energy, LP is an equal opportunity employer.
“We are currently managing our staffing needs internally. Please, no recruiting firm or staffing firm candidates. Consideration will not be given to candidates who have not directly completed an employment application. We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes. We are not adding to our limited list of currently approved vendors. Please refrain from contacting us or any employees regarding staffing or recruitment opportunities.”
