What are the responsibilities and job description for the Community Association Manager position at Spark Community Management?
Spark Community Management is a woman-owned, locally operated community association management company serving Whatcom, Skagit, and Snohomish Counties. We support condominium and homeowners associations with organized, responsive, and ethical management.
We value accountability, transparency, and respectful communication, with homeowners, boards, vendors, and each other.
Position Overview
The Community Manager serves as the primary point of contact for assigned condominium and homeowners associations. This role supports Boards of Directors, oversees daily operations, coordinates vendors, and ensures compliance with governing documents and Washington State law.
This position requires strong independent judgment, excellent communication, and the ability to manage multiple priorities while knowing when to escalate matters for board direction or legal review.
Key Responsibilities
Community & Board Support
- Serve as the primary liaison for assigned associations
- Advise Boards of Directors on governance, policies, and best practices
- Exercise independent judgment within board-approved policies and escalate matters requiring board direction or legal review
- Prepare board meeting agendas, management reports, and meeting minutes
- Track and follow up on board action items
Operations & Maintenance
- Coordinate maintenance, repairs, and capital projects
- Solicit and review vendor bids and proposals
- Manage vendor communication, scheduling, and follow-through
- Respond to homeowner inquiries and service requests within established response standards
Financial Coordination
- Review monthly financial statements for accuracy and clarity
- Assist with annual budget preparation and planning
- Coordinate with accounting support on AP, AR, reserve transfers, and invoices
- Support collections and delinquency processes in accordance with board-adopted policies
Compliance & Administration
- Enforce governing documents consistently and professionally
- Issue violation notices and monitor compliance
- Maintain accurate association records and documentation
- Ensure compliance with applicable Washington State HOA and condominium statutes
- Maintain professional, timely, and documented communication with homeowners, board members, and vendors
Qualifications
Preferred
- 2 years of community association management experience
- Strong written and verbal communication skills
- Ability to exercise sound judgment and manage competing priorities
- Comfortable working within property management software and documented workflows
- Proficiency with Microsoft Outlook and Microsoft Office tools
- Valid driver’s license and ability to attend site visits as needed
Nice to Have
- Experience with AppFolio
- CMCA, AMS, or CAI credentials
- Familiarity with Washington State HOA and condominium law
Work Environment & Physical Requirements
- Typical work hours are weekday business hours, with occasional evening board meetings as required
- Ability to occasionally walk properties, climb stairs, and attend on-site inspections
Compensation & Growth
- Compensation commensurate with experience and credentials
- Opportunities to take on larger portfolios, mentorship roles, or leadership responsibilities as the company grows
- Hybrid work flexibility
- Structured systems and realistic workloads
- Supportive, professional team culture
Benefits:
- Health insurance
- Paid time off