What are the responsibilities and job description for the Guest Service Representative position at Spark by Hilton?
Join our team as a Guest Service Agent where you will play a crucial role in providing exceptional customer service and enhancing the overall guest experience. for every guest!
**Responsibilities:** - Greet and welcome guests in a friendly and professional manner - Assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and complaints promptly and courteously - Process reservations and cancellations accurately - Maintain knowledge of hotel facilities, services, and local attractions to provide accurate information to guests - Collaborate with other hotel departments to ensure guest satisfaction - Uphold high standards of cleanliness and organization at the front desk area.
**Skills:** - Previous hospitality experience is a plus! Strong time management skills to handle multiple tasks efficiently - If you are passionate about delivering outstanding customer service, possess the mentioned skills, and are eager to contribute to a dynamic team environment, we invite you to apply for the Guest Service Agent position.
Job Type: Full-time
Pay: $13.50 - $14.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
People with a criminal record are encouraged to apply
Shift availability:
- Day Shift (Preferred)
Ability to Relocate:
- Shepherdsville, KY 40165: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15