Guest Service Agent

Job Overview
We are seeking a friendly and professional Guest Service Agent to join our hospitality team. The ideal candidate will deliver exceptional guest experiences by providing outstanding customer service at the front desk of our resort or hotel. This role involves managing guest check-ins and check-outs, handling guest inquiries, and ensuring overall guest satisfaction. Candidates with hospitality management experience, multilingual abilities, and hotel management knowledge are highly preferred. The Guest Service Agent plays a vital role in creating a welcoming environment and maintaining positive guest relations.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures
• Manage reservations, cancellations, and modifications efficiently using multi-line phone systems
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Handle guest inquiries and resolve issues promptly to ensure satisfaction
• Maintain accurate records of guest information and billing details
• Coordinate with housekeeping and maintenance teams to address guest needs
• Uphold phone etiquette standards when communicating with guests over the phone or in person
• Support night audit procedures as needed to ensure financial accuracy and reporting
• Foster positive guest relations by delivering personalized service and addressing concerns proactively

Skills

• Strong customer service skills with a welcoming demeanor
• Excellent communication skills, including bilingual or multilingual abilities preferred
• Experience in hospitality management or hotel management is advantageous
• Familiarity with front desk operations and hotel software systems
• Knowledge of guest services, resort operations, and hospitality best practices
• Ability to handle multi-line phone systems efficiently and professionally
• Strong organizational skills with attention to detail
• Ability to work flexible hours, including night shifts if required
• Demonstrated ability to manage guest relations effectively and resolve conflicts diplomatically

This position offers an exciting opportunity to be part of a dynamic hospitality environment where excellent service is our top priority. We value professionalism, enthusiasm, and a commitment to creating memorable experiences for our guests.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $12 - $13