Hotel Night Auditor/ Guest Service Agent

JOB DESCRIPTION

Title: Night Auditor/Guest Service Agent

Department: Front Office

Supervisor: Front Office Manager, AGM, and/or General Manager

PRIME DIRECTIVE: Safety, satisfaction and guest comfort is our only goal. Every employee, regardless of his or her position, accepts responsibility for every aspect of hotel operations.

SUMMARY: Handle the requests and transactions of the hotel guests. Generate and distribute reports as required. Responsible for the overall condition of the hotel during the night.

SERVICE: Each employee will ensure they provide excellent and consistent service through individual brand service delivery plan.

SCHEDULE& HOURS: 32 Hour Work Week- (2) 11P-7A Shifts & (2) 3P-11P Shifts

ESSENTIAL FUNCTIONS:

· Verify each front desk shift’s transactions.

· Post room/suite and tax charges to all guest folios.

· Process credit card transactions.

· Finalize transactions completed during the day.

· Create and/or print required reports.

· File or transmit reports, as directed.

· Analyze reports as directed.

· Verify and prepare registration cards for arriving guests.

· Prepare folios for departing guests.

· Handle hotel phone system, transfer calls, and take messages for guests, as well as hotel staff.

· Take, modify, and cancel guest reservations.

· Verify, balance and review hotel room/suite availability.

· Check in/out guests. Verify departure dates and offer to make future reservations.

· Post phone charges, valet charges and other miscellaneous charges to guest accounts.

· Administer guest payment policies.

· Responsible for shift cash transactions.

· Follow proper key control procedures for issued keys.

· Administer guest safe deposit boxes.

· Courteously accommodate special requests of guests and be prepared to answer guest questions regarding local area facilities.

· Assist with the setup of complimentary breakfast and maintain coffee availability in lobby.

· Practice safe work habits.

· Coordinate with other departments to fulfill guest special requests.

· Communicate hotel facilities and services to guests at check-in.

· Communicate to your supervisor in writing any and all requests, problems, and/or opportunities that may arise.

· Notify Housekeeping and Maintenance of any reported problems with suites or grounds.

· Know and follow hotel emergency procedures.

· Attend and participate in monthly department meetings

· During any Health Emergency (i.e. Covid19 pandemic), all employees are required to wear proper Personal Protective Equipment (PPE) according to Federal, State or Local mandate, Brand standards or hotel policy.

· During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.

· Carry out any reasonable request by Management.

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $21