What are the responsibilities and job description for the Guest Services Manager position at Spare Time Entertainment?
What You’ll Do:
• Lead and support the front desk team
• Keep the front-of-house clean, organized, and guest-ready
• Oversee our lanes, arcade, and attractions throughout the day
• Help schedule staff and cover events
• Train and coach front desk staff and porters
• Answer guest questions in person and over the phone
• Jump in to solve problems and keep the fun flowing
• Operate the POS system and handle transactions
• Make announcements, promote specials, and hype up the energy
• Complete opening and closing duties
• Watch for safety issues, respond to incidents, and complete reports
• Help with equipment checks, supplies, vending, and anything needed to keep the place moving
What We’re Looking For:
• A high school diploma or equivalent
• 2 of guest service experience
• 2-3 of supervisory or lead experience, preferably in a Food and Beverage setting- ServSafe certification is a plus
• Strong communication, confidence, and organization
• Someone who thrives in a busy, loud, high-energy environment
What It’s Like Here:
Lights. Music. Lanes. Arcade action. Kids. Parties. Leagues.
You’re on your feet, helping people, problem-solving, and making the day better for everyone who walks in.
If you want a leadership role that is upbeat, hands-on, and actually fun, apply now and come be part of the Spare Time crew.