What are the responsibilities and job description for the Customer Success Manager position at Spara?
About Spara:
Spara is the GTM AI agent platform. Our enterprise-grade voice, email, and chat AI agents work together to instantly engage, qualify, & convert sales leads into pipeline & revenue. We believe every company will soon provide AI-powered, human-level sales conversations to their customers, representing a $28B market opportunity—and Spara makes it possible.
We are a tight-knit, experienced team building a multi-billion dollar AI-first company in the heart of New York City. Our culture emphasizes thoughtful decisions, sustainable development practices, and steady momentum building on deep expertise.
Spara is backed by $15M in funding from top-tier venture capital firms, led by Radical Ventures & Inspired Capital, and supported by AI luminaries including founders of PyTorch and Google Cloud TPU, as well as Heads of Sales at Anthropic and OpenAI.
We are led by seasoned multi-time founders with deep AI and go-to-market expertise:
As a Customer Success Manager (CSM) at Spara, you’ll be the trusted advisor to a dynamic book of business - ranging from fast-growing startups to Fortune 500 enterprises. You’ll own the full customer journey, from implementation, through adoption, expansion, and renewal. Working closely with our Forward Deployed Engineers, you’ll help oversee smooth implementations that set customers up for long-term success. Once live, you’ll partner strategically with stakeholders at all levels to ensure measurable outcomes, uncover opportunities for growth, and secure long-term retention.
What You’ll Do:
Spara is the GTM AI agent platform. Our enterprise-grade voice, email, and chat AI agents work together to instantly engage, qualify, & convert sales leads into pipeline & revenue. We believe every company will soon provide AI-powered, human-level sales conversations to their customers, representing a $28B market opportunity—and Spara makes it possible.
We are a tight-knit, experienced team building a multi-billion dollar AI-first company in the heart of New York City. Our culture emphasizes thoughtful decisions, sustainable development practices, and steady momentum building on deep expertise.
Spara is backed by $15M in funding from top-tier venture capital firms, led by Radical Ventures & Inspired Capital, and supported by AI luminaries including founders of PyTorch and Google Cloud TPU, as well as Heads of Sales at Anthropic and OpenAI.
We are led by seasoned multi-time founders with deep AI and go-to-market expertise:
- David, previous co-founder/CEO of Triplemint, ran training, coaching, and operations for a 250 person sales team. He led Triplemint to acquisition and currently sits on the board of The Agency RE, a $250M revenue business.
- Zander was technical co-founder of Nomad Health (now post-Series D). He most recently led Platform at Hyperscience AI, developing workflow orchestration systems for computer vision models.
As a Customer Success Manager (CSM) at Spara, you’ll be the trusted advisor to a dynamic book of business - ranging from fast-growing startups to Fortune 500 enterprises. You’ll own the full customer journey, from implementation, through adoption, expansion, and renewal. Working closely with our Forward Deployed Engineers, you’ll help oversee smooth implementations that set customers up for long-term success. Once live, you’ll partner strategically with stakeholders at all levels to ensure measurable outcomes, uncover opportunities for growth, and secure long-term retention.
What You’ll Do:
- Own and manage a portfolio of accounts across SMB, mid-market, and Fortune 500 customers.
- Partner with Forward Deployed Engineers to oversee onboarding and implementation, ensuring a seamless handoff and successful deployment.
- Guide customers through the entire lifecycle - from onboarding to renewal - driving adoption, value realization, and long-term outcomes.
- Serve as the primary point of contact, building relationships with both end-users and executive stakeholders.
- Monitor account health, proactively addressing risks while identifying upsell and cross-sell opportunities.
- Partner with Sales and Product teams to share customer feedback, influence the roadmap, and support expansion.
- Deliver tailored business reviews, training sessions, and success plans to maximize customer value.
- Leverage AI-forward products and solutions to redefine CS processes
- Develop playbooks and best practices that scale across accounts and industries.
- 3-6 years of Customer Success, Account Management, or related client-facing experience in SaaS.
- Strong understanding of GTM workflows (sales, enablement, or revenue operations experience is a plus).
- Demonstrated ability to work with a mix of customers, from small accounts to global enterprises.
- Excellent communication and executive presence, with the ability to engage senior stakeholders.
- Proven track record of guiding customers through onboarding, adoption, and renewal.
- Data-driven, with the ability to track customer health and translate insights into actions.
- Collaborative mindset with experience working cross-functionally, particularly with technical implementation teams.
- Bachelor’s degree or equivalent experience.
- Hybrid: 4 days per week in our office in downtown Manhattan, with the option to work remotely on Fridays
- Competitive salary, ranging from $170k to $190k depending on title and experience
- Comprehensive benefits package
- Sustainable work culture that values focused work and professional growth
- Collaborative environment with experienced engineers solving cutting-edge challenges
- In-office culture in NYC with flexibility for work-life balance
- Opportunity to create measurable, real-world impact from day one
Salary : $170,000 - $190,000