Director of Strategic Client Growth

Director, Strategic Account Growth - Charlotte, NC (Hybrid)

SPAR is seeking a dynamic and results-driven Director, Strategic Account Growth to transform long-tenured client relationships into high-performing, growth-oriented partnerships.

This is not a traditional account management role. This position is designed for a leader who can unlock untapped potential within existing accounts—combining sales acumen, operational insight, data-driven decision-making, and executive-level relationship management to drive measurable growth and profitability.

As a national leader in retail merchandising, assembly, remodel, and in-store execution services, SPAR partners with leading CPG brands and retailers across the U.S. Our ability to deliver consistently, safely, and at scale depends on the strength, capability, and readiness of our workforce.

Why Join SPAR?

• High-impact role with direct visibility to executive leadership
• Opportunity to architect a next-generation workforce model
• Strong career growth and leadership influence
• Competitive compensation and comprehensive benefits
• Collaborative, fast-paced, and transformation-focused environment
• Generous Paid Time Off
• Tuition Reimbursement
• Location: Charlotte, NC (Hybrid – 4 days onsite, 1 day remote) 

What You’ll Do

• Proven ability to develop and execute growth strategies for strategic client accounts, driving revenue, retention, and margin improvement
• Strong opportunity identification skills, including service expansion, new programs, and process or technology enhancements
• Advanced negotiation and pricing expertise, with experience leading renewals and scope expansion
• Executive-level relationship management with the ability to influence and build trust with senior stakeholders
• Ability to lead impactful business reviews focused on insights, performance, and future growth opportunities
• Strong problem-solving skills with experience managing complex client challenges and escalations
• Operational and process improvement mindset, with the ability to identify and implement scalable solutions
• Cross-functional leadership skills, partnering effectively with Operations, Finance, Technology, and Client teams
• Highly analytical, with the ability to translate data into actionable insights and ROI-driven recommendations
• Leadership and team development capabilities, with a focus on accountability, performance, and continuous improvement

What You Bring

• 5 years of experience in strategic account management, client growth, sales leadership, or related roles
• Proven success growing existing accounts through expansion, upsell, or transformation initiatives
• Experience working with long tenured or complex client relationships (retail, CPG, healthcare, or similar industries preferred)
• Strong sales and negotiation skills, with experience leading pricing, renewal, and scope discussions
• Highly analytical with the ability to translate data into clear, client-facing insights and recommendations
• Exceptional executive presence, communication, and presentation skills
• Proven ability to influence cross-functional teams and drive alignment across multiple stakeholders
• Ability to operate strategically while driving execution and measurable outcomes
• Proficiency in Microsoft suites

Work Environment & Physical Requirements

This role operates in a professional office environment with a hybrid schedule (4 days onsite, 1 day remote). Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical requirements include the ability to sit, stand, walk, communicate, and occasionally lift up to 50 lbs., as needed.

DISCLAIMER: The preceding description is not designed to be a complete list of all duties and responsibilities required. 

WE ARE AN EQUAL OPPORTUNITY EMPLOYER: SPAR provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition, to federal law requirements, SPAR complies with applicable state and local laws governing nondiscrimination in employment in every location in which it has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. SPAR expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of SPAR's employees to perform their job duties may result in discipline up to and including discharge.