What are the responsibilities and job description for the Food and Beverage Supervisor - Aspire position at Spanish Peaks Mountain Club?
Excellent Service is at the heart of what we do here at Spanish Peaks Mountain Club. Our team knows our associates are our best asset, and we treat our associates as we do our members: with kindness, humility and respect. Spanish Peaks is a private community situated on 3,500 acres nestled at 7,700 feet in stunning Big Sky, Montana. We are about 40 miles away from Bozeman, Belgrade, and West Yellowstone, Montana.
SUMMARY
The Food and Beverage Supervisor is responsible for supervision of the day to day functions of the department while providing excellent customer service and actively contributing to the department requirements and standards.
ESSENTIAL FUNCTIONS
- Assisting the Department Manager in the development, implementation and maintenance of Spanish Peaks Mountain Club quality service standards.
- Ensuring food and beverages are being served in a professional and timely manner
- Monitoring set up and maintenance of department to ensure all side work is complete
- Interacting with guests to ensure a positive guest experience; preparing and executing daily pre-meal meetings
- Conducting ongoing service training of department associates and assisting in the completion of daily shift reports
- Other duties as assigned.
QUALIFICATIONS
- Minimum of two years’ experience in customer service.
- Minimum of two years’ experience in Food and Beverage.
- Excellent telephone etiquette.
- Exceptional member recovery skills.
- Enjoy interacting with people in a fast paced environment.
- Excellent organizational and time management skills.
- Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook.
- Must possess a positive attitude.
- Must be willing to participate in a learning environment.
- Must integrate company values throughout all interactions.
- Must be able to quickly adapt to effectively using new software products.
- Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands.
PREFERRED
- College Degree preferred.
- Minimum of one-year experience in a high end private club or luxury hotel preferred.
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.