What are the responsibilities and job description for the Automotive Service Advisor position at Spanial's Service Center, Inc?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will be the primary point of contact for customers, guiding them through their vehicle maintenance and repair needs. You will leverage your automotive expertise to provide exceptional service, ensuring customer satisfaction while effectively communicating with technicians and clients.
Duties
- Greet customers and assess their automotive service needs.
- Provide detailed explanations of recommended services, including tire service, brake repair, and vehicle maintenance.
- Schedule appointments and manage the service workflow efficiently.
- Communicate with technicians regarding customer concerns and necessary repairs.
- Maintain accurate records of services performed and parts used.
- Ensure that customer inquiries are addressed promptly and professionally.
- Follow up with customers post-service to ensure satisfaction and build lasting relationships.
- Stay updated on automotive diagnostics and repair techniques to provide informed recommendations.
Skills
- Strong background in automotive repair and service, including knowledge of tire service, brake repair, and auto body repair.
- Excellent customer service skills with the ability to communicate effectively with clients.
- Familiarity with dealership operations and vehicle maintenance protocols.
- Proficiency in automotive diagnostics to accurately assess vehicle issues.
- Ability to align technical information with customer needs in an understandable manner.
- Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.
- A passion for the automotive industry and commitment to providing high-quality service.
Join our team as an Automotive Service Advisor where your expertise will contribute to our commitment to excellence in customer care!
Job Type: Full-time
Pay: $60,000.00 - $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $60,000 - $125,000