Customer Success Representative

Location: Rock Hill, SC (In-Person)

Company: SPAN Enterprises, LLC

Job Type: Full-Time

About SPAN Enterprises

At SPAN Enterprises, innovation begins with people. We create software solutions that simplify business operations and deliver exceptional experiences for our customers. Guided by our core values — Create, Commit, and Connect — we strive to build technology and relationships that make a lasting impact.

Create: We’re innovators who turn ideas into seamless, efficient, and delightful experiences.

Commit: We take ownership of our work, follow through on our promises, and dedicate ourselves to shared success.

Connect: We believe in open, honest communication that builds trust and strengthens collaboration.

About the Role

As a Customer Success Representative, you’ll be the frontline ambassador for SPAN Enterprises, ensuring our customers receive outstanding support and guidance. You’ll help clients understand product features, solve challenges, and get the most value out of our software — embodying our values with every interaction.

Key Responsibilities

• Provide exceptional customer service by responding promptly and professionally to client inquiries.
• Guide customers through software features and troubleshooting steps.
• Document customer interactions accurately for quality tracking.
• Collaborate across teams to improve products and the customer experience.
• Identify opportunities for upselling or cross-selling based on customer needs.

Qualifications

• Experience in customer service or client support roles.
• Strong communication and problem-solving skills.
• A customer-first mindset with a dedication to excellence.
• Familiarity with CRM tools and data entry processes a plus.
• Bachelor’s degree or equivalent experience preferred.

What We Offer

• Competitive salary
• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off and holidays
• A collaborative, growth-focused culture