What are the responsibilities and job description for the Customer Support Specialist 1 position at Span Alaska?
Description
Position at Span Alaska Transportation
About Us
Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.
Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.
Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.
Learn more at spanalaska.com.
About The Role
The Customer Support Specialist plays a key role in keeping shipments moving and customers informed. The position is a friendly, knowledgeable point of contact for freight billing, tracking, and documentation—combining organization and attention to detail with excellent customer service. They support daily operations by accurately handling freight documentation and assisting customers by phone and email.
This position is an individual contributor role and does not include supervisory responsibilities.
What You’ll Do
Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.
At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.
#SAT
Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.
Position at Span Alaska Transportation
About Us
Span Alaska Transportation, established in 1978, is a premier, asset-based freight forwarding company serving the great state of Alaska. Our dedicated team provides outstanding service with exceptional care and attention to detail. We are always interested in extraordinary people with proven skills who are dependable team players and bring out the best in others.
Our supportive and empowering work environment is the foundation of the superior service, customer experience, and satisfaction we are known for within our industry.
Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.
Learn more at spanalaska.com.
About The Role
The Customer Support Specialist plays a key role in keeping shipments moving and customers informed. The position is a friendly, knowledgeable point of contact for freight billing, tracking, and documentation—combining organization and attention to detail with excellent customer service. They support daily operations by accurately handling freight documentation and assisting customers by phone and email.
This position is an individual contributor role and does not include supervisory responsibilities.
What You’ll Do
- Preparing and processing freight billing with a high level of accuracy, including receiving and entering data
- Handling all paperwork related to invoices, delivery receipts, manifests, bills of lading, damages, shortages, and refusals; including Hazardous Materials documentation at Alaska terminals
- Ensuring all paperwork and documentation is complete, accurate and properly retained
- Assisting customers professionally by phone and email with freight tracking and status updates, which may include:
- Researching and tracing shipments
- Marking or correcting bills
- Answering general and shipment-specific questions
- Obtaining corrections or re-rates as needed
- Providing reports and status updates to customers or internal teams when appropriate
- Sorting and distributing paperwork throughout the office
- Performing general clerical support such as copying, faxing, scanning, filing, and answering inbound calls
- Assisting coworkers and other departments as requested
- Following all safety procedures consistently
- Taking on additional duties as needed to support the team
- Strong ability to read, write, speak, and actively listen in English
- Sound judgment and decision-making skills
- Comfort using computers and multi-line phone systems
- General office and clerical skills
- Strong prioritization, organization, and time-management abilities
- Excellent attention to detail
- Social perceptiveness and a professional, customer-focused communication style
- High school diploma or equivalent (or a combination of education and experience that provides the required skills)
- 1–2 years of general office experience
- Ability and willingness to obtain Hazardous Materials Certification within one year of hire
- Previous experience in transportation, logistics, or freight operations, preferred
- Ability to sit at a desk and work at a computer for extended periods
- Ability to independently move items weighing up to 20 pounds
- Ability to perform repetitive motions
- Ability to use proper lifting techniques when required
Span Alaska Transportation offers medical, dental, and vision insurance benefits as well as a wide variety of other benefits to employees and their families. These benefits options include life insurance, supplemental life insurance, short-term, and long-term disability insurance, as well as more specialized benefits such as emergency childcare, death and dismemberment insurance, prepaid legal services, and adoption assistance. Span offers contribution opportunities to your 401K or Roth accounts with employer matching along with 8 paid holidays a year and tiered paid time off benefits.
At Span Alaska, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.
#SAT
Matson is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, AIDS/HIV status, gender identity, gender expression, veteran status, genetic information, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including, but not limited to, the San Francisco and Los Angeles Fair Chance Ordinances. View our applicant privacy statement: https://www.matson.com/media/Applicant_Privacy_Statement.pdf.