What are the responsibilities and job description for the Practice Manager position at SpaDerma?
Practice Manager
Company Overview
Since 2001 SpaDerma has been Chicago's leading medical spa providing Cosmetic Injectables, Laser Hair Removal and Advanced Skincare. Our team of skilled Aestheticians and Injectors provide effective treatments using the most advanced technology available. We pride ourselves in being an approachable and affordable brand where employee empowerment and patient satisfaction are the focal point.
SpaDerma was named the #1 Skinpen and #1 Hydrafacial account from 2022-2025 and continues to be amongst the top accounts with vendors nationwide. With over 140 employees and 5 spa locations we’re looking to continue to build our team!
Position Summary
The Practice Manager will be responsible for overseeing the successful operation of a designated SpaDerma location, driving sales, and optimizing profitability. This full-time role offers a flexible schedule and requires a motivated, goal-oriented individual with a passion for leading teams, enhancing customer experience, and achieving sales targets.
Key Responsibilities
- Lead and coach a team to meet and exceed sales goals.
- Partner with multiple leaders in the business-Regional Manager, VP of Operations and VP of Sales, Clinical Director and Education Director.
- Use training protocols to elevate customer service and patient experience.
- Oversee daily operations, including software management, spa maintenance, and patient satisfaction.
- Set, assign, and monitor team sales goals.
- Manage adverse reactions to treatments and maintain high standards of patient care.
- Support social media and influencer management.
- Coordinate equipment purchases, warranties, and maintenance.
- Oversee product inventory, ordering, and spa promotions.
- Hire, train, and mentor new staff, fostering a supportive team environment.
- Maintain procedures and protocols to streamline operations.
- Partner with the Events Manager for events and special projects as needed.
- Establish team goals, deadlines, and objectives.
- Supervise and handle disciplinary measures, ensuring a professional workplace.
- Drive budgeting and profit maximization efforts.
Qualifications
- Bachelor’s degree preferred.
- Aesthetics license a plus, but not required.
- Minimum of 5 years of management experience of at least 15 direct reports.
- Strong communication, organization, and leadership abilities.
- Proven track record in sales and customer relationship management.
Benefits
SpaDerma offers a competitive benefits package designed to support the health, wellness, and growth of our employees, including:
- Health, dental, and vision insurance options
- 401K
- Paid time off
- Employee discounts on services and products
- Wellness programs and resources
Compensation
- Starting at $85,000
Salary : $85,000