What are the responsibilities and job description for the Patient Experience Coordinator (Call Center) position at SpaDerma?
Since 2001 SpaDerma has been Chicago's leading medical spa providing Cosmetic Injectables, Laser Hair Removal and Advanced Skincare. Our team of skilled Aestheticians and Injectors provide effective treatments using the most advanced technology available. We pride ourselves in being an approachable and affordable brand where employee empowerment and patient satisfaction are the focal point.
SpaDerma was named the #1 Skinpen and #1 Hydrafacial account in 2022 and 2023 and continues to be amongst the top accounts with vendors nationwide. With over 130 employees and 5 spa locations we’re looking to continue to build our team!
We are currently seeking to expand our support team at our Headquarters office in Wicker Park. If you have a passion for the aesthetic or beauty industry we want to hear from you. This is a great entry level opportunity to work with an ever-growing company and gain exposure to the medical esthetics field. The ideal candidates are looking for a positive, fast-paced culture where attention to detail and customer service are key. A description of the available position is below.
Job Type: Full-time, 36 hours a week. Hours may be flexible however, at least one weekend day shift and closing shift will be required weekly.
Compensation: $18.00/hr with discretionary bonuses (up to $22/hr potential)
Location: Chicago, IL
Job Responsibilities:
- Providing the highest standard of customer service while working in a fast paced environment.
- Answering inbound customer calls, callback requests and online chats regarding scheduling, treatment information, etc.
- Execute ongoing initiatives such as texting or calling patients to book appointments and generate sales.
- Complete tickets for patient inquiries and escalate to a Manager as needed.
- Learning, retaining, and promoting treatment information to current and potential patients.
- Scheduling accurately for multiple providers, using multiple computer applications to process information.
- Maintaining a safe, organized, and clean spa environment.
- Performing other duties as instructed by management.
Job Requirements:
- 2 years of customer service, sales or front desk experience
- Excellent organizational & multitasking skills
- Strong attention to detail
- Ability to collaborate with a team
- High school or equivalent preferred
Benefits:
- 401(k) Matching
- Health, Dental, and Vision Insurance
- Employee Discounts
- Free Quarterly Botox
- Free Wellness Program
- Paid Paternal Leave
- Paid Time Off
- Free ClassPass Membership
Experience:
- Customer service: 2 years (Preferred)
- Sales: 2 years (Preferred)
Work Location: In person
Salary : $18 - $22