What are the responsibilities and job description for the Entry Level - Customer Service (Work From Home) position at Spade Recruiting?
Our team focuses on helping individuals and families gain access to benefit programs that provide additional financial protection. These programs are made available through partnerships with thousands of labor unions and associations across North America, serving members who want dependable coverage that can remain in place long term.
For more than six decades, these benefit programs have helped support working households by offering solutions that extend beyond standard workplace coverage.
Key Responsibilities
In this role, you will assist individuals who are interested in learning more about available benefit options. Typical responsibilities include:
Communicating with members through both inbound and outbound phone conversations
Scheduling virtual meetings with individuals who request information about benefits
Explaining available coverage options in a clear and personalized manner
Helping clients complete digital applications and required forms
Maintaining organized and accurate records in compliance with internal processes
Participating in ongoing coaching, training, and professional development
Ideal Candidate
This opportunity is well suited for individuals who enjoy working with people and delivering excellent service. Successful candidates typically demonstrate:
Clear and professional communication skills
A positive, solutions-focused mindset
Previous experience in customer support, service, or sales (helpful but not mandatory)
The ability to stay organized and work independently while collaborating with a team
Comfort using common online tools and computer systems
Legal authorization to work in either the United States or Canada
What You Can Expect
A full health and wellness benefits package
Fully remote work environment
Flexible scheduling options that allow for work-life balance
Weekly earnings with additional monthly performance incentives
Eligibility for annual company-sponsored travel experiences to destinations such as resort locations and major cities
Interested in Growing With Us?
If you're looking for an opportunity that offers flexibility, career growth, and the chance to help others, we encourage you to apply and learn more about joining our team.