What are the responsibilities and job description for the Customer Service Representative / Remote position at Spade Recruiting?
Build a Career With Purpose — From Anywhere
If you’re done with routine jobs that feel empty, this is your opportunity to do meaningful work while creating real financial growth for yourself.
For more than six decades, our organization has helped working families across the U.S. and Canada secure dependable life and supplemental insurance coverage. Through long-standing partnerships with unions and associations, we’ve earned trust by delivering clarity, integrity, and results. We’re expanding and looking for motivated individuals ready to grow.
What You’ll Do
This isn’t cold calling or chasing uninterested prospects. You’ll connect with individuals who have already requested information. Your role is to educate, guide, and support them as they make important protection decisions for their families.
Core Responsibilities:
Reach out to pre-qualified leads to schedule virtual consultations
Conduct phone or video meetings to assess needs and explain coverage options
Assist clients with completing applications accurately and efficiently
Provide follow-up communication to ensure clarity and confidence
Participate in ongoing team training to strengthen skills and performance
Who Thrives Here
You genuinely enjoy helping people
You communicate confidently and build trust naturally
You stay organized and productive without micromanagement
You’re growth-minded, coachable, and driven by goals
Background in customer service, education, healthcare, or sales is a plus — but not required
You’re legally authorized to work in the U.S. or Canada
What You’ll Receive
Work Remotely: Build your career from home or anywhere with reliable internet
Consistent Earnings: Weekly pay plus performance-based bonuses
Advancement Path: Clear promotion structure based on results, not tenure
Health Coverage: Available after the probationary period
Incentive Trips: Earn all-expenses-paid travel experiences
Supportive Culture: Be part of a team that values purpose, growth, and shared success