What are the responsibilities and job description for the Customer Service Representative - Remote position at Spade Recruiting?
Turn Purpose Into Pay — All From Home
Tired of jobs that feel meaningless or routine? Step into a career that empowers you to help families protect what matters most — all while building your future on your terms.
For over 60 years, we’ve specialized in delivering life and supplemental insurance to working families across the U.S. and Canada. Through trusted relationships with unions and associations, we’ve built a reputation for care, integrity, and results. And now, we’re hiring.
What You’ll Be Doing:
You won’t be cold-calling strangers or chasing leads. The people you’ll speak with have already shown interest in learning more. Your job is to provide clarity, guidance, and trustworthy support as they make important financial decisions.
Your responsibilities:
Contact warm leads to schedule consultations (phone or video)
Lead virtual sessions to understand client needs and explain benefit options
Assist with applications and ensure accurate submission
Provide follow-up support to ensure clients feel confident and informed
Take part in team trainings to continually improve your skills and earning potential
What We’re Looking For:You care about people and want your work to have purpose
You’re confident speaking with others and building trust
You can manage your time and stay organized without constant supervision
You’re coachable, goal-oriented, and ready to grow
Experience in customer service, education, sales, or healthcare is helpful but not required
You’re eligible to work in the U.S. or Canada
What You’ll Gain:
Remote Freedom: Work from home or anywhere with a reliable internet connection
Stable Income: Weekly pay with extra bonuses based on performance
Career Progression: We promote from within — based on what you deliver
Health Benefits: Available after probationary period
Incentive Travel: All-expenses-paid trips to exciting locations
Community: Join a team that celebrates purpose, growth, and shared wins
If you’re looking for more than a paycheck — if you want to grow, give back, and work with meaning — this is your next move.
