Hotel Housekeeper

About the Role:

As a Hotel Housekeeper, you will play a vital role in ensuring that guests experience a clean, comfortable, and welcoming environment throughout their stay. Your primary focus will be maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces to the highest standards. This role requires attention to detail, efficiency, and a commitment to upholding the hotel's reputation for excellence. You will collaborate closely with other hotel staff to address guest requests and maintain inventory of cleaning supplies and linens. Ultimately, your work will directly contribute to guest satisfaction and the overall success of the hotel within the retail trade industry.

Minimum Qualifications:

• Previous experience in housekeeping or a similar cleaning role is preferred but not mandatory.
• Ability to perform physical tasks including lifting, bending, and standing for extended periods.
• Basic understanding of cleaning chemicals and supplies, and their safe usage.
• Good communication skills to interact effectively with guests and team members.
• Flexibility to work various shifts including weekends and holidays.

Preferred Qualifications:

• Experience working in a hotel or hospitality environment.
• Certification in hospitality or housekeeping management.
• Knowledge of health and safety regulations related to cleaning and sanitation.
• Ability to operate cleaning equipment such as vacuum cleaners and floor polishers.
• Multilingual skills to assist a diverse guest population.

Responsibilities:

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing amenities.
• Maintain cleanliness in public areas such as lobbies, hallways, restrooms, and conference rooms.
• Report any maintenance issues or safety hazards to the appropriate department promptly.
• Manage and restock housekeeping supplies and linens to ensure availability and efficiency.
• Respond courteously and promptly to guest requests and special cleaning needs.

Skills:

The required skills such as attention to detail and physical stamina are essential for performing thorough cleaning and maintaining high standards of hygiene daily. Communication skills enable effective interaction with guests and colleagues, ensuring requests are understood and fulfilled promptly. Knowledge of cleaning chemicals and safety protocols ensures that tasks are completed efficiently without compromising health standards. Preferred skills like operating cleaning machinery and multilingual abilities enhance productivity and guest service quality. Together, these skills support a smooth workflow and contribute to a positive guest experience, reinforcing the hotel's reputation in the retail trade sector.