Guest Services Supervisor

Guest Services Supervisor

Spa Catawba | Marblehead, Ohio

Schedule: Approximately 25 - 32 hours per week
Pay: $18.00–$20.00 per hour, based on experience
Availability: Evenings and weekends required

Join the Spa Catawba Team

Spa Catawba is seeking a professional, hospitality-focused Guest Services Supervisor to help lead our guest services team and support the daily operations of our premier day spa.

This is a hands-on supervisory position for someone who enjoys creating exceptional guest experiences while also leading a team, maintaining high operational standards, and ensuring the spa runs smoothly throughout the day.

The Guest Services Supervisor reports to the Spa Manager and provides direct supervision and day-to-day direction to Front Desk Associates, Spa Coordinators, Spa Attendants, and other designated support staff.

What You'll Do

• Lead daily front-of-house and guest-service operations, ensuring every guest receives a warm, professional, and welcoming experience.
• Supervise, coach, and provide day-to-day direction to assigned support staff.
• Oversee guest check-in and checkout, appointment scheduling, telephone communications, payments, gift cards, and client records.
• Monitor the daily appointment schedule and coordinate with service providers and support staff to maintain an efficient guest flow.
• Resolve guest questions and concerns professionally and assist with service recovery when needed.
• Ensure Spa Catawba's standards for hospitality, professionalism, cleanliness, appearance, and guest service are consistently maintained.
• Coordinate opening and closing procedures and ensure treatment rooms, locker rooms, relaxation areas, reception, retail, and common areas are clean, organized, stocked, and guest-ready.
• Oversee accurate completion of daily transactions, receipts, payments, cash, gift cards, and closing procedures.
• Assist with employee onboarding, training, coaching, performance feedback, and accountability.
• Monitor retail and operating inventory and assist with inventory counts, replenishment, and product presentation.
• Support rebooking, memberships, gift cards, retail sales, packages, promotions, and other guest-retention initiatives.
• Serve as an on-site leadership resource when the Spa Manager is unavailable.
• Communicate guest, employee, scheduling, facility, inventory, and operational concerns to management as appropriate.

What We're Looking For

The ideal candidate is a polished, dependable leader who genuinely enjoys hospitality and understands how the details of an operation contribute to an exceptional guest experience.

Qualifications include:

• Minimum of one year of supervisory or team-lead experience; two or more years preferred.
• Previous experience in a spa, wellness center, salon, hotel, resort, luxury retail, restaurant or other hospitality/guest-service environment strongly preferred.
• Experience with front-desk operations, appointment scheduling, point-of-sale systems, cash handling, and/or inventory management preferred.
• Strong leadership, communication, organization, and problem-solving skills.
• Ability to coach employees, provide direction, and hold team members accountable to established standards.
• Professional judgment and the ability to confidently handle guest concerns and operational issues.
• Strong attention to detail and ability to manage multiple priorities in a guest-focused environment.
• Comfortable learning spa-management, scheduling, point-of-sale, and other business software.
• Professional appearance and demeanor consistent with Spa Catawba's premier hospitality standards.

Schedule & Compensation

This position is scheduled for approximately 25 - 32 hours per week.

Because this is a hospitality leadership position, candidates must be available to work evenings and weekends based on the needs of the spa. Flexibility during holidays, special events, and peak business periods may also be required.

Compensation: $18.00–$20.00 per hour, based on experience and qualifications.

About Spa Catawba

Spa Catawba is a luxury day spa and wellness destination in Marblehead, Ohio, dedicated to providing an elevated yet welcoming guest experience. Our team is committed to exceptional hospitality, professional service, attention to detail, and creating an environment where guests can relax, recharge, and feel genuinely cared for.

If you are a hospitality-minded leader who enjoys working with both guests and employees and takes pride in creating an exceptional experience, we would love to hear from you.

Pay: $18.00 - $20.00 per hour

Expected hours: 25.0 – 32.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Referral program

Application Question(s):

• Are you able to work weekends and evenings?

Work Location: In person

Salary : $18 - $20