What are the responsibilities and job description for the Customer Service/Sales Representative position at SP101, Inc?
About the job
SP101 is a local custom apparel shop. We print t-shirts, hoodies, hats, and uniforms for schools, teams, churches, and businesses all over north Alabama.
We're looking for someone friendly and dependable to be the first voice on the phone and the first face at the door. You'll help customers figure out what they need, get their orders started, and keep them updated along the way.
No sales or printing experience required.
What you'll do
- Answer phones and help customers or connect them to the right person
- Greet walk-in customers and help with order pickups
- Look up orders and give customers accurate status updates
- Gather details on new orders — garment, quantity, colors, artwork, deadline
- Build quotes and enter orders in our system (we teach you this)
- Learn our products and printing processes so you can recommend the right fit
- Keep order notes and customer info accurate
What we're looking for
- Friendly, patient, and comfortable talking to people all day
- Reliable — you show up on time, every shift
- Careful with details (a wrong size or count costs us real money)
- Comfortable learning a computer system and using it daily
- High school diploma or GED
- Able to work in person in Rogersville, AL
Schedule
- Full-time, Monday–Friday
- Day shift, in person at our Rogersville shop
How to apply
Apply through Indeed. We review every application and will reach out to set up a short in-person interview
Pay: From $10.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $10