Porsche Motorsport Service Advisor

Position Overview: SP Motorsports is seeking a dedicated and customer-oriented Service Advisor to join our team. The Service Advisor will act as a liaison between customers and the service department, ensuring a seamless and satisfying service experience. The ideal candidate will have excellent communication skills, a passion for motorsports, and a strong understanding of automotive services.

.Key Responsibilities:

1. Customer Service:

• Greet customers promptly and professionally.
• Listen to customer concerns and accurately document vehicle symptoms and service needs.
• Provide clear explanations of services, repairs, and estimated costs.
• Maintain open communication with customers regarding the status of their vehicles and any changes in service estimates or timing.

2.Service Coordination:

• Schedule service appointments and coordinate with the service team to ensure efficient workflow.
• Prepare detailed and accurate repair orders, including pricing, timelines, and required parts.
• Assist customers with warranty and service contract inquiries.
• Follow up with customers to ensure satisfaction and address any additional concerns.

3.Sales and Upselling:

• Identify additional service opportunities and recommend maintenance services or repairs to customers.
• Provide information on product offerings, promotions, and service packages.
• Assist in achieving sales targets by promoting service and parts sales.

4.Administrative Tasks:

• Maintain accurate records of all customer interactions, service recommendations, and completed repairs.
• Process payments and manage billing inquiries.
• Ensure compliance with company policies, industry regulations, and safety standards.

5.Team Collaboration:

• Work closely with technicians and parts department to ensure timely and accurate service delivery.
• Communicate effectively with all team members to facilitate a positive and productive work environment.

Qualifications:

• High school diploma or equivalent required; additional education or certifications in automotive technology or business management is a plus.
• Previous experience in a service advisor role or similar customer service position, preferably in the automotive or motorsports industry.
• Strong knowledge of automotive services, products, and repair procedures.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and service management software.
• Valid driver's license with a clean driving record.

Personal Attributes:

• Passion for motorsports and the automotive industry.
• Strong problem-solving skills and attention to detail.
• Customer-focused with a friendly and professional demeanor.
• Self-motivated and proactive in identifying and addressing customer needs.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career advancement.
• Employee discounts on parts, services, and motorsports events.

Job Type: Full-time

Pay: $70,000.00 - $150,000.00 per year

Work Days: Monday to Friday

SP Motorsports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Address - 1840 National Avenue, Hayward 94545, CA