What are the responsibilities and job description for the Billing/Collections Specialist position at SP Global DRT?
About The Company
SERVPRO Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Job Description
The Billing/Collections Specialist supports the finance and accounts receivable team, with approximately 75% of the role focused on billing and 25% on collections. This position prepares customer invoices, maintains accurate accounts receivable records, follows up on past-due balances, and helps resolve billing and payment discrepancies.
Primary Responsibilities
SERVPRO Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."
Job Description
The Billing/Collections Specialist supports the finance and accounts receivable team, with approximately 75% of the role focused on billing and 25% on collections. This position prepares customer invoices, maintains accurate accounts receivable records, follows up on past-due balances, and helps resolve billing and payment discrepancies.
Primary Responsibilities
- BILLING
- Prepare and issue accurate customer invoices
- Maintain accurate, organized, and up-to-date accounts receivable records and documentation
- Assist with reconciling accounts and resolving billing discrepancies
- Respond to internal and external inquiries regarding invoices and payments
- Coordinate with internal teams to ensure accurate and timely billing
- Provide database support and data entry as needed
- COLLECTIONS
- Perform collections activities and follow up on past-due balances
- Investigate customer payment disputes and coordinate with internal departments to resolve them
- Maintain professional, customer-focused communication regarding outstanding balances
- Document collection follow-ups and payment commitments
- ADDITIONAL FINANCE SUPPORT
- Post and reconcile incoming payments to customer accounts as needed
- Support month-end close and routine financial reporting as needed
- Assist the finance team with additional projects and administrative tasks as needed
- Proficiency in Microsoft Excel
- Strong attention to detail, organization, and time-management skills
- Excellent verbal and written communication skills
- Experience with NetSuite or a similar ERP/accounting system a plus
- Exposure to construction, restoration, field services, or insurance-claims billing a plus
- Must be able to work in person 5 days per week
- Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law
- Full-Time, Non-Exempt (Hourly)
- In-Person, Atlanta, GA
- Pay: $25.00 – $32.00 per hour, based on experience
- Primarily office-based work in a climate-controlled environment
- Prolonged periods of sitting at a desk and working on a computer
- Frequent use of hands and fingers for typing, writing, and handling documents
- Repetitive motions, including keyboarding and use of a mouse
- Frequent talking and hearing for phone, virtual, and in-person communication
- Close visual acuity for reading documents and viewing computer screens
- Occasional standing, walking, bending, reaching, and filing
- Occasional lifting and carrying of files or supplies up to 25 pounds
- Ability to open filing cabinets and bend or stand on a step stool as needed
Salary : $25 - $32