What are the responsibilities and job description for the Operations Coordinator position at SP Distribution?
SP Distribution is a successful distribution company of juvenile products in the United States. We are seeking an experienced and detail-oriented Operations Coordinator to support our day-to-day order processing and operational functions. This role is critical in ensuring seamless order management, efficient communication across departments, and exceptional service to our clients.
Key Responsibilities:
- Support B2B and B2C order fulfillment, including EDI operations, from order creation through invoicing and delivery.
- Manage the entire order lifecycle: order entry, allocation, fulfillment, and resolution of post-delivery issues.
- Track and monitor order flow, update account holders, and provide support to the sales team.
- Oversee order status and inventory levels to ensure timely processing and on-time delivery.
- Partner with the logistics team to coordinate daily shipments, optimizing efficiency and reducing costs.
- Serve as a daily point of contact for customers, addressing inquiries, needs, and concerns.
- Prepare and maintain operational reports, including stock allocation, pending orders, approvals, chargebacks, and claim resolutions.
Qualifications:
- Bachelor’s degree in Business or a related field (preferred).
- 3 years of relevant work experience in operations, order management, or supply chain.
- Strong customer-focused mindset with excellent problem-solving abilities.
- Highly organized and detail-oriented with strong analytical skills.
- Outstanding verbal and written communication skills.
- Ability to work effectively in a fast-paced environment, independently and as part of a team.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Strong time management and multitasking skills.
- Innovative thinker with excellent interpersonal abilities, capable of collaborating with cross-functional teams and leadership.
- Experience with Shopify/Shopify is a strong plus.
- Experience with an ERP (NetSuite would be preferable)
- Experience handling disputes, chargebacks with Shopify, Klarna and Riskified is a strong plus.
- Hands-on experience with NetSuite and knowledge of EDI systems is a major plus.
Position Details:
· Job Type: Full-time in our Hialeah, FL office. Remote Work is not available.
· Salary Range: Annual Salary 51K-52K (commensurate with experience)
· Ability to commute/relocate: Hialeah, FL 33018. Reliably commute or planning to relocate before starting work (Required)
Salary : $51,000 - $52,000