Vice President, Enterprise Business Development

Vice President, Enterprise Business Development

Contact Center Outsourcing & AI-Enabled Revenue Solutions

Position Overview

SP Data Digital is seeking an accomplished Vice President of Enterprise Business Development to drive new client acquisition and accelerate revenue growth through our contact center outsourcing and AI-enabled solutions.

This senior-level individual contributor role is focused exclusively on securing new enterprise clients, with a particular emphasis on the financial services sector.

The ideal candidate brings an established network of executive-level relationships, a proven track record of securing significant contact center outsourcing contracts, and deep experience selling revenue-generating solutions across customer acquisition, retention, and winback.

We are particularly interested in individuals who understand how AI, automation, and technology-enabled solutions can improve sales conversion, strengthen customer retention, recover lost customers, and deliver measurable revenue growth.

This is a true new-logo acquisition role. Success will be measured by the ability to open doors, develop qualified opportunities, and convert prospects into long-term, revenue-generating client partnerships.

Key Responsibilities

New Business Acquisition & Revenue Growth

• • Identify, pursue, and secure new enterprise clients for SP Data Digital's contact center outsourcing and AI-enabled revenue solutions.
  • Leverage established executive relationships to generate opportunities and accelerate new client acquisition.
  • Develop a strong pipeline of high-value, multiyear outsourcing opportunities.
  • Lead the complete enterprise sales cycle, including prospecting, discovery, solution development, RFPs, negotiations, and contract execution.
  • Consistently achieve new-logo acquisition, contract value, and revenue targets.

Revenue-Focused Contact Center Solutions

• • Position SP Data Digital's capabilities across three core areas:
  • • Customer Acquisition: Generating new customers, increasing sales conversion, and accelerating revenue growth.
    • Customer Retention: Reducing customer attrition, strengthening loyalty, and protecting existing revenue.
    • Customer Winback: Re-engaging former or disengaged customers and recovering lost revenue opportunities.
  • Demonstrate an understanding of sales-driven contact center operations, performance metrics, conversion optimization, and commercial delivery models.
  • Develop compelling business cases that connect outsourcing solutions to measurable revenue outcomes.

AI & Technology-Enabled Solutions

• • Identify opportunities to integrate AI, automation, conversational AI, and agent-assist technologies into revenue-generating contact center programs.
  • Articulate how AI-enabled solutions can improve conversion rates, increase productivity, optimize acquisition costs, and strengthen retention and winback performance.
  • Collaborate with internal operational and technology teams to develop innovative, commercially competitive solutions.
  • Position SP Data Digital as a strategic partner combining human expertise with technology to deliver measurable commercial results.

Financial Services Market Development

• • Leverage established relationships across banking, credit cards, lending, insurance, and fintech to generate new business opportunities.
  • Engage senior decision-makers responsible for sales, customer acquisition, retention, revenue growth, and outsourcing strategy.
  • Identify opportunities to support financial institutions through scalable, performance-driven contact center solutions.

Required Qualifications

• • 10 years of enterprise business development experience, with significant experience selling contact center outsourcing solutions.
  • Proven track record of personally originating and closing multimillion-dollar enterprise outsourcing contracts.
  • Established relationships with senior decision-makers, preferably within financial services.
  • Demonstrated success selling revenue-generating contact center solutions, including acquisition, retention, and winback programs.
  • Strong understanding of AI-enabled contact center technologies and their commercial applications.
  • Proven ability to independently generate pipeline, develop executive relationships, and close complex new business opportunities.
  • Exceptional commercial acumen, negotiation skills, and executive presence.

Success Measures

• • New enterprise logos acquired.
  • New annual contract value and revenue generated.
  • Qualified pipeline development and conversion.
  • Financial services market penetration.
  • New opportunities secured across acquisition, retention, and winback solutions.
  • Growth in AI-enabled revenue solution opportunities.

SP Data Digital is a North American customer experience organization delivering sales, customer care, and business process outsourcing solutions. We invest in training, coaching, and career development while helping leading brands grow through exceptional customer experiences.