What are the responsibilities and job description for the Scheduler position at Southwoods Health?
Join the Team at Southwoods Health!
Location: Boardman, OH
Southwoods Health is expanding! We are currently seeking professional, patient-focused individuals for multiple scheduling roles at our Executive Centre.
Supervise and facilitate the sending and receiving of referrals across the Southwoods Health network. This leadership role supports the Call Center Supervisor in maintaining departmental efficiency.
Serve as the first point of contact for our patients. You will handle inbound/outbound calls to ensure a seamless registration and scheduling experience.
Coordinate all procedures for the Southwoods Pain & Spine Center. This role requires high attention to detail to balance facility resources with patient needs.
Across all roles, Southwoods Health values team members who possess:
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
Location: Boardman, OH
Southwoods Health is expanding! We are currently seeking professional, patient-focused individuals for multiple scheduling roles at our Executive Centre.
- Referral Scheduling Specialist
Supervise and facilitate the sending and receiving of referrals across the Southwoods Health network. This leadership role supports the Call Center Supervisor in maintaining departmental efficiency.
- Key Duties: Supervise referral staff, manage staffing schedules/payroll, monitor quality metrics, and build relationships with referring physician offices.
- Qualifications: Prior call center or healthcare revenue cycle experience. Strong leadership and communication skills. CRCR certification preferred.
- Call Center Specialist
Serve as the first point of contact for our patients. You will handle inbound/outbound calls to ensure a seamless registration and scheduling experience.
- Key Duties: Schedule appointments, verify insurance, update patient demographics in the EMR, and provide self-pay estimates.
- Qualifications: 1–2 years of call center experience preferred. Knowledge of medical terminology and excellent de-escalation skills are a must.
- Pain Management Scheduler
Coordinate all procedures for the Southwoods Pain & Spine Center. This role requires high attention to detail to balance facility resources with patient needs.
- Key Duties: Schedule specialized pain procedures considering anesthesia/nursing availability and physician block time. Retrieve and verify procedural paperwork and insurance eligibility.
- Qualifications: Prior scheduling experience preferred. Must have strong computer skills and a professional demeanor.
Across all roles, Southwoods Health values team members who possess:
- Strong Ethics: High moral principles and a professional demeanor.
- Communication: Ability to problem-solve and communicate effectively with patients and providers.
- Detail-Oriented: Accuracy in data entry and adherence to healthcare regulatory standards.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com