What are the responsibilities and job description for the Concierge - GI/General Surgery position at Southwoods Health?
Concierge - GI/General Surgery
Our mission is simple: provide services unparalleled in quality and efficiency while cultivating an environment that emphasizes the individual needs of each of our patients. We understand patients have a choice when it comes to their healthcare. So we combined the most advanced technology, with comprehensive, quality care and the finest patient experience this area has to offer to make that choice easier.
Job Summary:
Serves as liaison between families of patients and staff, providing updates on patient status and escorting families to and from clinical areas.
- Serves as liaison for telephone calls as necessary; routes internal and external calls correctly and takes accurate messages when unable to connect caller to requested party. Assist patients and their families in navigating the registration process
- Receives and responds to service requests. This would entail meeting anyone at the door who requires assistance of any type. ( Wheelchairs , walkers). This would also include a patient who walks in that seems to need assistance, you would offer a wheelchair. Inform families of any delays related to surgical procedures
- Greets patients and families. There is to be interaction between you and the families in the waiting area. Provides accurate and appropriate information. Seeks guidance when necessary. Provide beverage and snack service to families in waiting area
- Notifies appropriate nursing staff that patient is present.
- Keeps track of patient’s family, patient’s driver, and patient belongings.
- Ensures that pharmaceutical/equipment representatives have appropriate badges and do not interfere with patient care or confidentiality.
- Performs other miscellaneous office/clerical duties as needed.
- Visits patients post operatively.
Qualifications:
- Medical receptionist experience, preferred.
Work Site Highlights:
Founded in 1996, Southwoods Health has grown from a physician owned Ambulatory Surgery Center with four operating rooms to a multi-service, physician owned health system. The Surgical Hospital at Southwoods is an acute care hospital renowned for providing a superior patient experience and consistently ranking at the top of national patient satisfaction and quality of care surveys. The hospital continues to expand its scope of services, which includes inpatient, outpatient and robotic-assisted surgery, as well as endoscopy services. Southwoods offers a provider network comprised of hundreds of physicians and advanced practice providers, as well as an expanding array of ancillary health services at locations across Mahoning, Trumbull and Columbiana Counties – all of which are certified to meet Southwoods’ high operational standards. #SWH2022
Full-time. Monday – Friday dayshift. No evenings, weekends or holidays.
www.southwoodshealth.com
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