What are the responsibilities and job description for the Billing Customer Service Representative position at Southwoods Health?
Location: Southwoods Executive Centre – Boardman, OH
Schedule: Full-Time, Monday–Friday
Shift: Weekly rotation (8:00am–4:30pm and 8:30am–5:00pm)
Be the Voice of Southwoods Health
At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of "patient-first" care.
If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you’ll fit right in.
How You’ll Make a Difference:
Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday–Friday schedule.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com
Schedule: Full-Time, Monday–Friday
Shift: Weekly rotation (8:00am–4:30pm and 8:30am–5:00pm)
Be the Voice of Southwoods Health
At Southwoods Health, we believe the patient experience extends beyond the exam room. As a Billing Customer Service Representative, you are the primary point of contact for our patients’ financial inquiries. We are looking for a compassionate, professional, and detail-oriented individual who can provide clear solutions while maintaining our high standard of "patient-first" care.
If you have a knack for problem-solving and a passion for helping others navigate the financial side of healthcare, you’ll fit right in.
How You’ll Make a Difference:
- Patient Advocacy: Act as the first point of contact for all incoming billing calls, providing courteous and timely resolutions to patient inquiries.
- Financial Guidance: Educate patients on financial assistance opportunities, assist in establishing payment plans, and negotiate settlements in accordance with facility policy.
- Account Management: Proactively manage worklists, monitor delinquent accounts, and coordinate the review and submission of accounts to collections when necessary.
- HCAP Coordination: Analyze financial assistance applications (HCAP) based on Federal Poverty Guidelines, maintain meticulous logs for auditors, and ensure all supporting documentation meets retention requirements.
- Documentation & Integrity: Update patient records within the system to ensure a clear documentation trail and maintain 100% compliance with regulatory agency standards.
- Foundational Knowledge: Training or coursework in business office activities and computer skills. Familiarity with medical terminology is required.
- Expert Communication: The ability to handle complex financial conversations with empathy, de-escalation skills, and a professional demeanor.
- Analytical Thinking: Strong problem-solving skills with the ability to use prudent judgment and reason to resolve account discrepancies.
- Integrity: Strong ethical and moral principles, with a commitment to maintaining patient confidentiality and 100% patient satisfaction.
Join a healthcare system that values your contribution to the revenue cycle and patient experience. We offer a professional, stable work environment at our Southwoods Executive Centre with a consistent Monday–Friday schedule.
At Southwoods, it's not just about the treatment, but how you're treated. #SWH
www.southwoodshealth.com