What are the responsibilities and job description for the Manager, Sales - Engineered Solutions position at Southwire and Careers?
A leader in technology and innovation, Southwire Company, LLC is one of North America’s largest wire and cable producers. Southwire and its subsidiaries manufacture building wire and cable, utility products, metal-clad cable, portable and electronic cord products, OEM wire products and engineered products. In addition, Southwire supplies assembled products, contractor equipment, electrical components, hand tools and jobsite power and lighting solutions. The company also offers digital solutions including contractor planning and utility grid resiliency as well as field services including cable testing, rejuvenation and replacement to support our customers as a value-add partner. We are proud to offer competitive compensation, employee benefits, tuition reimbursement and unlimited growth opportunities. Our more than seven decades of progressive growth can be attributed to our determination to developing innovative systems and solutions, exercising environmental stewardship and enhancing the well-being of the communities in which we work and live. How will you power what’s possible?
Location: Remote
Job Summary
Key Responsibilities
Team Leadership & Development
Lead, coach, and develop a team of inside sales and order entry professionals to deliver high levels of accuracy, responsiveness, and customer service
Set clear performance expectations and hold team members accountable to quality, productivity, and service-level targets
Conduct regular performance reviews, provide ongoing feedback, and support professional development
Foster a collaborative, customer-focused team culture aligned with company values
Order Management & Execution
Oversee order entry for engineered solutions, ensuring accuracy of configurations, pricing, lead times, and contractual requirements
Serve as escalation point for complex or high-risk orders requiring cross-functional coordination or exception handling
Ensure orders are released cleanly and on time to Engineering, Operations, and Supply Chain
Monitor order status from entry through shipment, proactively addressing risks to on-time delivery
Cross-Functional Coordination
Act as the primary liaison between Inside Sales and support functions including Engineering, Manufacturing, Supply Chain, Quality, and Logistics
Facilitate effective handoffs and communication to ensure customer requirements are clearly understood and executed
Partner with Outside Sales, Sales Management, and Product Management to align customer expectations with operational capabilities
Customer Experience
Ensure timely and professional communication with customers regarding order status, changes, and delivery commitments
Support resolution of customer issues related to order accuracy, lead times, and delivery performance
Drive a proactive, solutions-oriented approach to customer challenges
Process Improvement & Metrics
Establish and track key performance indicators (KPIs) such as order accuracy, cycle time, backlog health, and on-time delivery
Identify process gaps and lead continuous improvement initiatives to enhance efficiency, scalability, and customer satisfaction
Support system and process enhancements related to CRM, ERP, and order management workflows
Required Education & Experience
Years of Experience: 5-7 Years
Inside Sales, Order Management, or Sales Operations, preferably in an engineered-to-order or industrial environment
2 years of people management experience with direct reports
Strong understanding of order-to-cash processes and cross-functional workflows
Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment
Preferred Education & Experience
Education Level: Bachelor's Degree
Years of Experience: 8-11 Years
Experience supporting engineered or configurable products
Familiarity with ERP and CRM systems
Background working closely with Engineering, Manufacturing, or Supply Chain teams
Spans of Control
Does this role Manage Southwire Team Members: Yes
Number of Direct Reports: 5-10
Travel
Travel: None
Physical Requirements
Moving: 5%
Standing: 5%
Sitting: 90%
Working Conditions
Office
Equipment
Computer/Keyboard
Competencies
Skills
Benefits We Offer:
- 401k with Matching
- Family and Individual Insurance Packages (Health, Life, Dental, and Vision)
- Paid Time Off & Paid Holidays
- Long & Short-Term Disability
- Supplemental Insurance Plans
- Employee Assistance Program
- Employee Referral Program
- Tuition Reimbursement Programs
- Advancement & Professional Growth opportunities
- Parental Leave
- & More
Southwire is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.