What are the responsibilities and job description for the Operations Lead in Training position at Southwind?
Southwind is a leading innovator in the home services industry, featuring renowned brands like 1-800-GOT-JUNK?, You Move Me, and Shack Shine. Committed to excellence in customer service and employee satisfaction, we're expanding across 50 locations in US and Canada. Join us and help redefine home services.
About Us: At 1-800-GOT-JUNK?, we're a fast-paced and fun operation that helps people in our community get rid of unwanted items responsibly. We do it like no one else with our professional, on-time service and friendly uniformed team.
We're hiring ambitious, outgoing and active individuals who are committed to providing exceptional customer experiences.
Position: Customer Experience Leader (Operations In-Training)
What We're Looking For:
- Sales-Minded: Confident closing on-site sales and maximizing job value
- People-Focused: Personable, positive, and service-oriented
- Reliable & Coachable: Shows up, contributes, and adapts
- Strong Communicator: Clear, professional, and solution-driven
- Experience in delivery, warehouse, retail, hospitality, sales, customer service or general labor is a
plus.
What You'll Do:
- Deliver Exceptional Service: WOW our customers with your positive attitude and outstanding service.
- Drive and Load Trucks Safely: Lead, train, and motivate a team of drivers and crew members on client sites to ensure efficient and safe truck operations.
- Handle Junk Removal: Perform both heavy and light lifting to clear junk from residential and commercial locations.
- Manage Efficiency: Manage daily operations, monitor and improve operational performance and customer satisfaction metrics.
- Represent Our Brand: Collaborate with marketing to drive local outreach and customer acquisition.
- Development: Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement.
Why Us? Southwind encourages team members to lead with innovation and purpose. We're a company built on
integrity, teamwork, and ongoing development.
- Competitive payment structure (Hourly Pay Profit Share Performance-Based Bonuses)
- Full Time Hours consisting of 4 weekday Shifts 1 weekend shift
- Opportunities for professional growth and development.
- Enjoy dynamic, engaging workdays with varied responsibilities.
- Award-winning workplace ("Best Placesto Work" and "Fast 50 Company").
- Full benefits package with Medical/Vision/Dental coverage and retirement options.
Requirements
- 1 years in Logistics, KPI's, Sales, Dispatch, Fleet, and/or Management
- 21 years of age and a valid driver's license (required for insurance purposes)
- Strong leadership and team-building skills.
- Ability to work in a fast-paced environment, manage multiple priorities, and work in our trucks as needed.
- Able to lift at least 75 lbs repeatedly!
- Proficient in Microsoft Office and operational software.
- Strong customer service experience.
This job description outlines the key responsibilities, qualifications, and skills required for the position at 1-800-GOT-JUNK?. The specific responsibilities and qualifications may vary based on the company's needs and industry requirements.
Southwind and its group of companies are proud to be an Equal Opportunity, Affirmative Action, Veteran-friendly employer
Join Us: At Southwind, we believe in fostering a dynamic work environment where you can make an impact and are provided with the tools, support, and resources you need to grow your career and thrive. Join our team and help us revolutionize the home services industry! Apply now!