What are the responsibilities and job description for the Install Technician position at Southwestern Wireless?
Company Description
Southwestern Wireless is a reputable telecommunications company headquartered in Roswell, New Mexico. With its branch located in El Paso Tx, the company is committed to delivering reliable connectivity solutions. Southwestern Wireless has established itself as a trusted provider for customers across its service areas. The company values excellence, innovation, and customer satisfaction, striving to meet the diverse needs of its users.
Role Description
This is a full-time, on-site role for an Install Technician based in El Paso, TX. The Install Technician will perform installations, troubleshoot technical issues, and ensure all cabling and connections meet company standards. Responsibilities include maintaining excellent customer service, addressing client inquiries, and delivering effective resolutions to enhance customer satisfaction. The role involves frequent interaction with customers and fieldwork to support the implementation of telecommunications systems.
Qualifications
- Proficiency in Troubleshooting and diagnosing technical installation issues
- Strong Communication and Customer Service skills
- Experience ensuring Customer Satisfaction through reliable and professional support
- Knowledge of Cabling and related installation processes
- Ability to work on-site and manage fieldwork efficiently
- A valid driver’s license with a clean driving record
- Previous experience in telecommunications or a similar industry is a plus