What are the responsibilities and job description for the Deposit Operations Specialist position at Southwestern Bank?
OVERVIEW:
Under the supervision of the Operations Administrator, this position is responsible for Daily Charge Backs, DDA Non-Posted items, ACH returns for DDA Non-Post report, Verifying Money Market & Savings Account Excessive Items Report, Teller Balance Reconciliation, Verification of Deposit/ Bank Reference Letters, Notice of Levys/Freezes, Research for Subpoenas & Summons, Branch Capture, along with other miscellaneous responsibilities.
Job Description
- Provide excellent customer service over the phone.
- Address customer’s inquiries and questions.
- Process and monitor NSFs and unposted items, chargeback items, dormant account release requests, and stop payments.
- Process tax levies, garnishments, freezes, subpoenas, and summons.
- Prepare adjustments to encoding errors and fraudulent items.
- Follow bank policies and procedures.
- Responsible for charge offs and recoveries.
- Reconciles checking accounts to the general ledger and prepares journal entries.
- Complete mandatory training and required responsibilities to have knowledge of complete lines of products and services.
- Review customers’ account activity to ensure compliance with Bank Secrecy Act.
KNOWLEDGE, SKILLS AND ABILITIES
- Strong organizational, interpersonal, communication, and customer relations skill
- Detail oriented, time management skills and ability to multi-task
- Cooperates with management and peers to accomplish team and Bank goals.
- Must be a team player and ability to resolve problems and conflicts
- Proficient in Microsoft Office Products including Word, Excel, and/or Power Point
- Excellent oral and written communication skills
Preferred Qualifications:
- High school diploma or completion of GED
- 1 year of financial services experience preferred
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Language:
- Mandarin or Cantonese (Required)
Ability to Commute:
- Houston, TX 77036 (Required)
Work Location: In person