Behavioral Health Care Manager

Behavioral Health Care Manager (BHCM)
Southwest Virginia Community Health Systems (SVCHS)
Tazewell, VA | Integrated Care | Mission-Driven Work

Are you passionate about improving access to behavioral health care and making a measurable impact in underserved communities? At SVCHS, we are redefining how primary care and behavioral health work together—and we’re looking for a Behavioral Health Care Manager (BHCM) to play a central role in that transformation.

This is more than a coordination role. It’s an opportunity to be at the front line of integrated care—helping patients navigate complex systems, engage in treatment, and achieve better health outcomes.

What You’ll Do

As a BHCM, you will serve as a critical connector between patients, providers, and behavioral health services—ensuring timely, coordinated, and effective care.

You will:

• Coordinate and track behavioral health services across primary care, internal SVCHS programs, and community partners
• Conduct behavioral health screenings (mental health, substance use, and social determinants of health)
• Provide same-day consults in exam rooms to support primary care providers
• Deliver brief, evidence-based interventions (e.g., motivational interviewing) to engage patients in care
• Facilitate referrals and ensure follow-through with both internal and external services
• Manage scheduling workflows to improve patient access to behavioral health services
• Monitor and track patient progress using the electronic health record (EHR)
• Support population health initiatives focused on behavioral health outcomes
• Maintain strict adherence to confidentiality and compliance standards

What Makes This Role Unique

• Integrated Care Model: Work side-by-side with primary care providers and psychiatric consultants
• Direct Patient Impact: Provide real-time interventions and remove barriers to care
• Population Health Focus: Contribute to system-wide behavioral health outcomes
• Mission-Driven Organization: Serve rural and underserved populations across Southwest Virginia

What We’re Looking For

We’re seeking a professional who is both clinically aware and operationally strong—someone who can engage patients while navigating complex care systems.

Minimum Qualifications:

• Bachelor’s degree in a human services-related field or equivalent experience
• Strong interpersonal skills with the ability to motivate and engage patients
• Ability to collaborate effectively within a multidisciplinary care team
• Comfort with data entry, documentation, and basic data tracking/analysis
• Working knowledge of behavioral health conditions and treatment approaches
• Familiarity with community resources and referral processes

Preferred Competencies:

• Experience with brief behavioral health interventions (e.g., motivational interviewing)
• Understanding of integrated care or Federally QHC environments
• Ability to communicate effectively with patients, families, and clinical teams
• Strong judgment and ability to manage sensitive, confidential information

Why SVCHS?

At SVCHS, you’ll be part of a team that is deeply committed to improving health outcomes in our region. We invest in our people, support professional growth, and provide meaningful work that directly impacts lives every day.

Apply Today

If you’re ready to bring your skills to a collaborative, patient-centered environment where your work truly matters, we encourage you to apply.

Equal Employment Opportunity & E-Verify Statement

Southwest Virginia Community Health Systems, Inc. is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

We are committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law.

Southwest Virginia Community Health Systems participates in the E-Verify program. All newly hired employees are required to complete Form I-9 and will have their employment eligibility verified through E-Verify in accordance with federal law.

In compliance with the Immigration Reform and Control Act of 1986, all individuals hired must provide documentation establishing identity and authorization to work in the United States. SVCHS does not use E-Verify to pre-screen applicants and will not take adverse action against an individual based solely on tentative non-confirmation results.

Applicants requiring assistance with the application process due to a disability may contact Human Resources for support.

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