Care Coordinator

Summary: The Care Coordinator shall provide excellent customer service. The Care Coordinator serves as a vital link between patients, healthcare providers, and community resources to ensure seamless, high-quality care. This role involves assessing patient needs, developing care plans, coordinating services, and advocating for patient well-being. The Care Coordinator collaborates with interdisciplinary teams to improve health outcomes, reduce barriers to care, and enhance patient satisfaction. The Care Coordinator is required to perform duties as outlined in this job description.

Essential duties and responsibilities include, but are not limited to:

• Conduct comprehensive assessments of patient needs, including medical, behavioral, and social factors.
• Develop individualized care plans in collaboration with patients, families, and healthcare providers.
• Coordinate referrals and services across healthcare providers, specialists, and community organizations.
• Monitor patient progress and adjust care plans as needed to ensure optimal outcomes.
• Facilitate communication between patients and providers to promote understanding and adherence to treatment plans.
• Educate patients and families on health conditions, treatment options, and available resources.
• Advocate for patients to ensure access to necessary services and support.
• Maintain accurate and timely documentation of care coordination activities.
• Identify and address barriers to care, including transportation, financial challenges, and social determinants of health.
• Participate in interdisciplinary team meetings and contribute to quality improvement initiatives.
• Ensure compliance with healthcare regulations, privacy standards, and organizational policies.

 
Physical Demands: Duties are generally performed in an office environment where hazards and discomforts are controlled and modifiable. This position requires the ability to stand, bend at the waist, kneel, reach over the head, talk, hear, and see. Must be able to move or lift documents and materials weighing up to 30 pounds. Position requires knowledge and use of typical office equipment including telephones, copiers, fax machines, and personal computers. Position requires frequent contact with fellow employees, patients, and community. Position may require travel to other sites for work assignments, meetings, or training.

Benefits:

• Medical, Dental, Vision (Medical premiums are partially paid for by Family Healthcare)
• Family Healthcare partners with Health Equity (HSA)
• 401K available on the 1st day of hire for all employees, Family Healthcare will match dollar for dollar up to 3% and .50 cents on the dollar for the next 2% up to 5% of yearly earnings.
• Profit Sharing; All employees are eligible for up to 5% of yearly earnings after working with Family Healthcare for 6 months consecutively.
• Paid Time Off, Paid Holidays (13 including a floating Holiday)
• Paid FMLA and bereavement leave
• Gym Membership Discount
• Employee Assistance Program for counseling
• Tuition Reimbursement (pursuing Bachelors degree)
   

Education/Experience:

• High school diploma/GED and verifiable experience.
• Proficient computer skills, including Microsoft Office (specifically Word and Excel 
• 2-5 years of experience in a clinical setting, chronic disease management, case management, utilization management, and adult acute care
• 1 year in a Patient-Centered Medical Home (PCMH) clinical setting or knowledge of the PCMH initiative 
• Bilingual in English and Spanish strongly preferred.
• Basic familiarity with medical routine and terminology.
• Ability to work well as a team, exhibit integrity, use good judgment and keep confidential information.
• Demonstrate reliable attendance and punctuality consistently.
• Licensed medical professionals with appropriate clinical competencies preferred. 
• Experience with public speaking and with electronic medical records is preferred.

Required Vaccines and Test: Influenza, Tdap, Hep B, MMR, Varicella, TB test, and Negative Drug Test results. Additional Vaccines may be required.
 

Salary : $21 - $29