Hospital Services Coordinator

Summary:

Independently consults with assigned hospitals in the STA service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures regarding organ tissue donation. Educates nurses, physicians and other hospital personnel throughout key hospital units to increase organ and tissue donation. Effectively interacts with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans HSPs, post donation/referral conferences, PDSA's, and case reviews with the clinical staff.

Essential Job Functions and Responsibilities:

• Creates and maintains key hospital relationships with physicians, nursing, administration and other hospital service lines by providing a high level of service through timely and ongoing communication, visibility and continually seek opportunities to ensure optimal donation processes and outcomes.
• Works collaboratively with hospital leaders, administrators, physicians and nurses to build comprehensive donation systems that clearly identify policies, procedures and resources.
• Ensure that all aspects of the organ and tissue donation process are understood, and outcomes exceed regulatory requirements.
• Maintains accurate hospital profiles to include timely documentation of daily service activity, after action reviews and data analysis.
• Provides support to assigned hospitals to include daily presence, if required, performs donor hospital referrals and updates open referrals.
• Conducts timely referral and donor case follow-up.
• Develops/implements customized Hospital Service Plans for targeted hospitals.
• Provides support to potential donor families to include requesting for donation if needed, completing all required authorization paperwork, and maintains acceptable authorization rate.
• Attends Annual Requestor Training and ongoing observation of family requesting.
• Performs other duties as assigned

Compliance:

• OSHA CATEGORY DEFINITION: Category 1 – The incumbent in this position has potential for occupational exposure
• The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy

Education, Experience, and Licensing Requirements:

• Bachelor’s degree in business, marketing, life sciences, public relations or communication is required.
• Minimum two years’ experience working in health care, communications, or OPO Tissue Banking field is required.
• Experience with physician-relations is highly preferred.
• Relevant OPO experience is a plus.

Qualifications and Skills:

• Must be detailed-oriented and able to provide accuracy in all documentation.
• Ability to develop relationships with clients of diverse backgrounds in all areas of a health care organization.
• Ability to navigate through a fast-paced critical care hospital environment is essential to being successful in this role.
• Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
• Ability to work both independently and as part of a team
• Ability to cope with high levels of stress and able to handle a heavy workload.
• Ability to work effectively with internal and external partners, including recovery teams, healthcare providers, and management.

Physical Environment / Working Conditions:

• Normal office environment, travel in light and commercial aircraft, or automobile in order to meet all the duties and responsibilities of the position.

OTHER:

Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute. In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of the Director of People Services.