Director of Clinical Services

Summary:

The Director of Clinical Services role is focused on growing, looking for a different way to drive our mission, and sustaining the best Organ Procurement Organization in the country. The director will oversee the day-to-day activities of the Clinical Services Department throughout STA’s service area. They work cross-departmentally to grow organ donation through effective referral management, determining donor suitability, effective donor management, organ allocation, and operating room coordination.

Essential Job Functions and Responsibilities:

• Collaborates with all levels of management to evaluate the organization's goals, strategic opportunities, and threats.
• Ensures implementation and adherence to STA, OPTN, CMS policies and guidelines, as well as any other relevant regulatory requirements.
• In collaboration with the VP of Clinical Services, directs the development and maintenance of procedures and policies related to organ management.
• Aligns with cross functional teams to maximize donation opportunities through effective leadership, solid systems, and alignment.
• Coaches, mentors, supports, and motivates the department leadership and top talent in overseeing the day-to-day operations of the Clinical Services Department in a manner that is consistent with STA’s Core Mission, Vision and Values.
• Establishes department budget and financial controls. Remains fiscally responsible with decision making and spending within the department.
• Works in collaboration with education and development teams to ensure effective and timely training practices.
• Assesses Southwest Transplant Alliance Clinical Operations for improvement opportunities as they relate to all roles of clinical staff and implement strategies which address identified needs.
• Collaborates with People Services department in the recruiting, hiring, and onboarding process.
• Collaborates with the Quality department to ensure ongoing process improvement and regulatory compliance, as well as collaboration on such initiatives as Quality Improvement, Lean Processes, and PDSA development and execution.
• Initiates and maintains external relationships with STA stakeholders.
• Participates in Southwest Transplant Alliance Administrator on Call responsibilities as needed.
• Represents Southwest Transplant Alliance with local, regional, and national procurement and transplant organizations and other organizations as the need arises.

Compliance:

• OSHA CATEGORY DEFINITION: Category 1 - The incumbent in this position has potential for occupational exposure.
• The incumbent will have access to confidential material and is required to use discretion with this information and comply with STA Confidentiality policy.

Education, Experience and Licensing Requirements:

• Bachelor’s degree required, master’s degree preferred; licensed as a registered nurse, physician’s assistant, or equivalent experience and related training required.
• A minimum of five years of management experience to include recruiting, training and supervising staff experience preferred.
• Certified Procurement Transplant Coordinator, or eligible through the ABTC.
• Minimum of three years of critical care experience and one year of expertise in all phases of the organ/tissue donation process and organ preservation.

Qualifications and Skills

• Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization publicly.
• Ability to work both independently and as part of a team required.
• Ability to cope with high levels of stress and able to handle a heavy workload.
• Ability to travel in light and commercial aircraft or drive his/her personal auto to meet all job duties and responsibilities. Current Driver’s license required.
• Proficient in MS office, including Word, Excel, and Power Point.

Physical Environment / Working Conditions:

Normal office environment, travel in light and commercial aircraft, or automobile to meet all the

duties and responsibilities of the position.

Other:

Southwest Transplant Alliance maintains a policy of nondiscrimination with employees and applicants for employment. No aspect of employment will be influenced in any manner by race, color, religion, sex, age, national origin, physical or mental disability, genetics, sexual orientation, gender identity, gender expression, or any other basis prohibited by statute. In addition to federal law requirements, STA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the STA has staff.

Disclaimer: The preceding description is not designed to be a complete list of all duties and responsibilities required of the Director of People Services.