Customer Service Rep

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail and marine transportation equipment and services.

Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.

Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. These values are rooted in our IDEAL commitment, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are engaged and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.

Summary

The Inside Sales and Customer Service Representative will interact directly with customers whose product specifications require Southwest Steel (SWS) to outsource work orders. They will work directly with suppliers who perform any outsourced service to a casting in process, fully procure the product, or provide a sub element to be assembled to the finished product, while communicating and coordinating internally to complete customer orders on time, as scheduled.

Duties And Responsibilities

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.

• Works with customers in all phases of the process from receipt of order to delivery of product to assure the plant meets and/or exceeds the customer’s expectations. Ensures customer satisfaction throughout all phases of the process from receipt of order to delivery of product by reviewing and communicating customer product requirements, resolving customer complaints, receiving and responding to inquiries, and collaborating with production on delivery timelines.
• Process customer orders through B&L Enterprise Resource Management system (ERP)
• Monitors and reconciles supplier debits and Processes credits and returns as needed.
• Provides recurring contact and follow up with customers either in-person or virtually.
• Collaborates with outside sales representative to maintain and grow SWS commercial products sales within assigned territory(s).
• Prepare verbal and written price quotations and written pricing agreements to customer base and following up within a specified time frame.

Qualifications

The following generally describes requirements to successfully perform the assigned duties.

Minimum Qualifications

• Prior Customer service experience
• Ability to follow established processes and procedures
• Highly organized and prioritized
• Ability to skillfully present and communicate professionally in person, verbally and in writing
• Ability to accurately receive and interpret communication effectively
• Familiarity with Microsoft Office and B&L Enterprise Resource Management or similar programs
• Ability work under tight time constraints, handle sensitive data and multi-task so that deadlines can be met

Preferred Qualifications

• Ability to read blue prints with a technical background
• Ability to systematically identify, analyze and improve upon existing structure
• Ability to identify, plan, start and complete projects or other work that needs to be done be met

Work Environment And Physical Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 90% of the time working in a climate controlled office environment.
• Required to occasionally be in a plant or machine shop environment which will require the use of PPE including but not limited wearing hard hat, safety glasses, hearing protection, respiratory protection and steel toe shoes/boots.

Physical Activities and Requirements

Frequency Key

Not Applicable: Activity is not applicable to this occupation

Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5 hours/day)

Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5 hours/day)

Constantly: Occupation requires this activity more than 66% of the time (5.5 hours/day)

Working Postures

• Sit: Constantly
• Stand: Frequently
• Walk: Frequently
• Bend: Occasionally
• Kneel/Squat: Not Applicable
• Crawl: Not Applicable
• Climb: Not Applicable
• Reach Forward: Frequently
• Reach Upward: Occasionally
• Handling/Fingering: Frequently

Lift / Carry Requirements

• 5-10 lbs: Frequently
• 10-25 lbs: Occasionally
• 25-50 lbs: Not Applicable
• 50-75 lbs: Not Applicable
• 75 lbs: Not Applicable

Push / Pull Requirements

• Less 10 lbs: Frequently
• 10-25 lbs: Occasionally
• 25-50 lbs: Not Applicable
• 50-75 lbs: Not Applicable
• 75 lbs: Not Applicable

EOE including Vet/Disability

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Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000.

Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.

Job Locations US-TX-Longview

ID 2023-2096

Company Southwest Steel

Position Type Regular Full-Time

Category Administration

Remote Eligibility No

Workplace Type Onsite