Dental Operations Coordinator (FT)

• High School Graduate or equivalent.
• Associate or bachelor’s degree preferred.

• Valid driver’s license.
• Basic Life Support (BLS) certification encouraged.
• Dental Assistant certification preferred.

• Two years’ experience in a dental clinic, ideally a Community Health Center preferred
• Two years management experience required; experience managing 5-10 direct reports is highly preferred

• Demonstrated working knowledge of dental clinic.
• Proven supervisory, management, and leadership skills.
• Proven effectiveness and experience training other staff.
• Proven organizational skills.
• Proven ability to exercise judgment in evaluating situations and making decisions.
• Handle difficult or confrontational situations in a calm, consistent, equitable manner.
• Proven ability to work as a team member, interfacing with patients, dentists, hygienists, administrative and dental support staff.
• Ability to work with diverse people and diverse ideas.
• Ability to adhere to all SWMTCHC policies, procedures, and professional standards.

• Manages all dental auxiliary staff at both Butte and Dillon locations.
• Manages staff scheduling and time off to ensure coverage at all sites.
• Departmental onboarding and training of staff to meet performance standards.
• Performs employee performance evaluation, promotion, termination, and retention activities according to organization policies and procedures.
• Manages and coordinates patient schedules and workflow.
• Oversee all daily office activities and provide direction and guidance to employees as needed to ensure patient satisfaction and achieve target goals with encounters and production.
• Oversees patient communication, including estimates of treatment plans, costs, insurance issues and required payments in line with SWMTCHC policies.
• Responds efficiently and professionally to patients’ and Providers’ needs and inquiries and ensures proper communication with provider teams, including making post-operative calls as needed and managing the specialist referral process.
• Resolves patient issues in accordance with company policies, procedures, healthcare regulations and dental board standards.
• Attend Azara meetings, and gather and report all data required at monthly Performance Improvement meetings.
• Attend monthly Continuum update meetings for EPIC/OCHINI updates and test in Release and train staff when the updates impact department workflow.
• Maintain positive relationships with dental sales representatives and vendors; meet with them to discuss new products.
• Oversee dental equipment and maintenance, including documenting all repairs and maintenance, provide quotes for new equipment according to organization procurement policies.
• Organize and oversee inventory, supply purchases, equipment upgrades and operational expenses. Receive all purchases and sign as received. Review, approve and code all dental invoices and submit to finance.
• Perform year-end inventory counts per audit requirements.
• Maintain/Update Dental MSDS Sheets (Review Annually/both sites).
• Attend conferences, appropriate trainings, and outreach events.
• Identifies areas of improvements and implements appropriate corrective actions with collaboration from Dental Director; his may include establishing new workflows, employee training, employee time management and more.
• Work closely with the Billing Department and Compliance Coordinator to ensure correct and timely insurance and patient billing.
• Review production reports and financial budgets each month with Dental Director and CFO.
• Run and analyze management reports including UDS measures, post-op calls, provider performance reports (weekly/monthly production and missed appointments) to ensure site efficiency, review monthly with Dental Director.
• Adheres to SWMTCHC Policies and Procedures.
• Participates in performance optimization and risk management activities as required.
• Provides exceptional customer service and models the mission of SWMTCHC when interacting with internal and external stakeholders promoting a positive image for the health center.
• Performs other duties as assigned or required with or without prior notification.

• Knowledge of dental terminology and instrumentation.
• Knowledge of infection control measures and practices.
• Understanding of dental office procedures, practices, and methods.
• Principles and practices of dental health and prevention.
• Basic medications and medical emergency procedures.
• Knowledge of electronic health record keeping in EPIC/OCHIN.
• Ability to follow established policy and procedure regarding accuracy and timeliness of documentation and recordkeeping.
• Ability to work with limited resource population with a caring, patient-centered approach.
• Ability to work with grace under pressure.
• Ability to work in a team and to share responsibilities and duties.
• Ability to resolve interpersonal conflict in a straightforward and timely manner.
• Ability to set priorities, be organized, and be a self-starter.
• Ability to treat both staff and patients with respect.
• Ability to navigate technology efficiently.
• Ability to gracefully accept and respond to feedback.
• Ability to operate a computer and related programs.
• Excellent oral and written communication skills.
• Ability to organize and prioritize tasks.
• Ability to work under pressure.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and as a team member.

• Practices within the scope of education, training, and personal capabilities.
• Maintains complete confidentiality.
• Follows federal, state, and local legal guidelines; follows license criteria when licensure applies.
• Maintains HIPAA & OSHA compliance.
• Reports any evidence of abuse or neglect to provider or appropriate official.

Southwest Montana Community Health Center is a mission-driven, non-profit Federally Qualified Health Center (FQHC). FQHCs are community-based healthcare providers that receive funding from the Federal government to provide comprehensive primary care services in underserved areas. FQHCs provide care to all individuals, regardless of their ability to pay, and offer a sliding fee discount based on income. FQHCs must meet certain requirements to receive funding, such as providing services to medically underserved areas or populations, offering a comprehensive set of primary care services, and having a governing board that includes patients. Southwest Montana Community Health Center is a recognized National Committee for Quality Assurance (NCQA) Patient Centered Medical Home (PCMH). PCMH designation is gained by meeting certain standards set by the NCQA. These standards include providing comprehensive, coordinated care, using evidence-based practices, and engaging patients in their care. Community health centers that receive PCMH designation are recognized for providing high-quality, patient-centered care that improves health outcomes and reduces costs. PCMH is our model of primary care that emphasizes care coordination, communication, and patient engagement to improve the quality of care and patient outcomes. The PCMH model encourages providers to work as a team to coordinate and manage care for patients, provide timely access to care, and use evidence-based practices to improve outcomes. The PCMH model also emphasizes the importance of patient engagement, providing patients with the tools and resources they need to take an active role in their own health care. We opened our doors in 1986 under the name Butte-Silver Bow Primary Healthcare Clinic Inc. Our main clinic is in Butte, Montana, and we have locations in Dillon and Anaconda, Montana. We offer medical, dental, behavioral health, care management, pharmacy, and clinical pharmacy services to everyone. We accept most insurances and private-pay clients, as well as uninsured or underinsured clients. Our passion is to ensure that healthcare remains accessible and affordable to everyone. Our clinics care for more than 13,000 patients annually and employs more than 150 people in our various locations.